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Activate and use Telstra Air

Find out how to activate and use Telstra Air and Fon hotspots while you’re out and about. Once you’ve activated, Wi-Fi data is free at these hotspots, so you’re not eating into your home or mobile data allowance when using them.

Important update: We recently released an update to the Telstra Air® app. This update must be downloaded before 17 April 2018, or the app won’t connect to our hotspots. Go to your device’s app store to update, or learn more here.

How do you want to activate Telstra Air?

Choose a service
(You only need to activate one service to access Telstra Air across all your devices)

Download our free Telstra Air App

Telstra mobile customers can download the Telstra Air App to activate their service.

 

• Our Telstra Air App will walk you through the activation process for your broadband or mobile service.

• You’ll need your Telstra ID to activate Telstra Air. If you don’t have a Telstra ID yet we’ll help you create one.

 


Don’t have an Apple or Android mobile device?

1. Turn off your Wi-Fi on your phone and connect to Telstra’s mobile network (this is temporary, so that we can identify your service)

2. Click the ‘Activate’ button to get started
 

Activate

 

If you know your billing account number you can activate via the Telstra Air App

Download our free Telstra Air App

 

 

Or you can activate in Telstra 24x7 My Account

Before you start, you'll need your mobile broadband device.

Once you're ready...

1. Turn off your Wi-Fi off and connect to Telstra’s mobile network (just temporarily so that we can identify your service)

2. Then click the ‘Activate’ button to get started

 

Activate

Activate Telstra Air at a hotspot

1. Go to a Telstra Air hotspot

2. Select the Telstra Air network in your Wi-Fi list (in settings)

3. The Telstra Air portal will launch automatically

4. Enter your Telstra ID to log in 

 

Note: You can use Telstra Air on up to three devices at a time by logging in to Telstra Air with your Telstra ID.

Once you've logged into Telstra 24x7 My Account

1. Select the service you want to activate

2. From the Telstra Air page click the “Activate” button

3. Activate your service

4. Connect to Telstra Air on your device using your Telstra ID

 

Before you start you'll need your mobile broadband device

1. Turn off your Wi-Fi and connect to Telstra’s mobile network (just temporarily so that we can identify your service)

2. Then click the ‘Activate’ button to get started

 

Activate

How to use Telstra Air

Select an option below to learn more.

 

1. Download the Telstra Air App
2. Log in using your Telstra ID username and password
3. You’ll automatically connect to Telstra Air when you're in range of a hotspot
4. You may need to select “Telstra Air” in your device Wi-Fi settings if it doesn’t automatically connect the first time.

Note: The Telstra Air App will automatically connect you to a Telstra Air hotspot, provided your Wi-Fi is turned on and you’re logged into the app. This feature might be switched off by default on your device but you can turn this feature on in the app settings.
 

Without an Android or Apple device?

Watch this video to find out how to connect using the Telstra Air app.

Or if you'd rather connect without using the Telstra Air app, watch this video to see how.

1. Go to a Telstra Air hotspot

2. Select the Telstra Air Network in your Wi-Fi settings

3. The Telstra Air portal will launch automatically

4. Enter your Telstra ID to log in

Watch this video to see how to connect using a laptop.


Note: You can use Telstra Air on up to three devices at a time by logging in to Telstra Air with your Telstra ID.

 

 

1. Once you have downloaded the Telstra Air App on your iPhone or Android device.

2. Log in using your Telstra ID username and password

3. Automatically connect  when you're in range of any Telstra Air hotspot.

4. You may need to select “Telstra Air” in your device Wi-Fi settings if it does not automatically connect the first time.

 

Note : The Telstra Air App auto-connect feature will automatically connect you to a Telstra Air hotspot, provided 

1. Once you have downloaded the Telstra Air App on your iPhone or Android device.

2. Log in using your Telstra ID username and password

3. Automatically connect  when you're in range of any Telstra Air hotspot.

4. You may need to select “Telstra Air” in your device Wi-Fi settings if it does not automatically connect the first time.

 

Note : The Telstra Air App auto-connect feature will automatically connect you to a Telstra Air hotspot, provided 

Connecting without the Telstra Air App

  1. When overseas select the Fon network in your Wi-Fi settings
    View the list of network names
  2. Open a browser
  3. In the Fon login page enter your @wifi.telstra.com username and password (you'll find this in your Telstra 24x7 My Account Telstra Air page, e.g. sam.citizen@wifi.telstra.com).

For more details on connecting overseas, check our Telstra Air overseas page.

Connecting with the Telstra Air App

  1. Download Telstra Air App in Australia.
  2. Log in using your Telstra ID username and password
  3. Automatically connect when you're in range of any Telstra Air hotspot.
  4. You may need to select the Fon hotspot in your device Wi-Fi settings if it doesn’t automatically connect the first time in each country.

Watch this video to find out how to connect when you're overseas.

CrowdSupport®

Have a question about Telstra Air? Ask our customers.

Go to CrowdSupport
Support

More information about Telstra Air can be found in our Support section.

Go to support
Telstra ID

Make the most of your Telstra products and services with a Telstra ID.

Go to Telstra ID