New Phone Feeling and New Tablet Feeling are not available to new customers that take up any mobile or tablet plans on and from 14 January 2020.
Customers that took up eligible plans with New Phone Feeling or New Tablet Feeling prior to 14 January 2020 will be able to redeem New Phone Feeling as per the existing terms of New Phone Feeling and New Tablet Feeling.
Customers on a Business Choice Mobile or Tablet Plan, taken up prior to 25 June 2019, will be able to redeem New Phone Feeling or New Tablet Feeling once as per the existing terms of New Phone Feeling and New Tablet Feeling.
Existing eligible customers can redeem New Phone or Tablet Feeling by returning their device in good working order, paying the upgrade fee and taking up a new month to month mobile or tablet plan with a new device repayment contract.
With Telstra New Phone and Tablet Feeling, you can take up a new device in the last 12 months of your contract (without having to pay the remaining payments on your existing contract). To take up your new phone, you must agree to pay the one off $149 Device Redemption Fee, return you device in good working order (including disabling any activation and device locking features), and purchase your new device on a new eligible 24 or 36 month device payment contract and eligible plan. You are under no obligation to use New Phone and Tablet Feeling. The Device Redemption Fee will be billed on your next Telstra bill. We may charge you the remaining payments under your contract for your existing device if you do not comply with the eligibility criteria. If your device is deemed to be inoperable because it is locked, we may charge you a fee equivalent to the fair market value of the existing device as determined by us as well as any shipping costs.