Fix it yourself with our smart troubleshooting tool, or find answers in our how to’s and set up guides.

Troubleshooting tools

Our smart troubleshooting tools will give you step-by-step guidance to fix service issues. If we can’t fix your problem online, call us with the reference number and we’ll prioritise you so you save time in the queue.

Explore our support section

You may find your answer in one of our support articles.


Have a question about mobile phones? Ask our Customer Forum.

Go to CrowdSupport
24x7 Chat

Chat with us now.


Chat Now
Contact us

Prefer to talk to someone over the phone? We're here to answer your questions.

Contact us
Find a store

Find your nearest Telstra store or Wi-Fi hotspot.

Find a store