Upfront Plan support
We’re moving your services to Upfront Plans
When you move to an Upfront Plan, there will be changes to international calling, international roaming, data sharing and how you’ll pay.
Please take the time to read through this page, to understand what’s happening.
Please take the time to read through this page, to understand what’s happening.
What's happening?
Here's a summary of what's changing on all of our Upfront Plans :
all upfront plans
BPAY details will change
With your new plan, your BPAY Biller Code will change to 425132 and you'll have a new BPAY Reference Number, unique to your account.
all upfront plans
The way you pay
You’ll pay for all your services in advance. You’ll receive a new-look Telstra bill at the start of the billing period and have 10 business days to pay.
all upfront plans
Your plan name
Your new Upfront Plans will have a different name.
Changes for Home Phone, Mobile and Data Plans only:
Upfront mobile & home phone plans
International calling
Your Upfront Plan includes 30 minutes of calls for all mobile plans and home phones to standard international numbers.
Upfront Mobile & Data Plans
International roaming
Pay-as-you-go (PAYG) Roaming is no longer available. You’ll only be able to roam in selected destinations by buying an International Roaming Day Pass, which will be automatically enabled unless switched off in the My Telstra app.
Upfront Mobile & Data Plans
Data sharing
Share your data between up to 20 eligible mobile or data (Mobile Broadband) plans on your account. For Mobile and Data Bundle Plans, share data with up to 5 eligible mobile or data services.
Compare your current and Upfront Telstra service
Select your Telstra service/s for a side-by-side comparison of your current plan and your Upfront Plans.
There are changes to the way you pay
Your new-look Telstra bill
You'll get a new-look Telstra bill for your upfront services through email each month and you'll now have 10 business days to pay your bill. This payment will cover you for the month ahead. Once your bill is issued, you'll be able to find it in the My Telstra app or My Telstra in a browser.
You can pay your bill with:
- A credit or debit card (Visa, MasterCard or Amex) in the My Telstra app or My Telstra in a browser
- BPAY using your new Biller Code: 425132 and unique Bill Reference Number
- Australia Post (additional fees may apply), using your new bill code or QR code with:
- cash
- a debit card
- EFTPOS.
Please note: You’ll be unable to pay for your Upfront Plan via PayPal.
If you have device repayments, Telstra One Number (TON), Upgrade & Protect, Wi-Fi Booster or Foxtel from Telstra, these will be carried over to your new plan. What happens to the credit balance in my account?
If you have any discounts with an expiry date on your current plan, they’ll be carried over and applied until they expire.
Here’s how your monthly payments will work:
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You'll have a new bill issue date
You’ll be issued a bill via email for your upfront services on a new billing date. Going ahead, this will be the bill issue date for your Upfront Plans and services.
You'll find your bill issue date in the email or letter we've sent you.
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Your new bill is simpler
Your new bill will be simpler and cleaner with no itemisation, because you’ll know what your new plan will cost each month.
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10 days to pay your bill
You’ll have 10 business days to pay your bill using your credit or debit card in the My Telstra app, My Telstra in a browser, at an Aus Post store or with BPAY. You can also use My Telstra to manage or view your payments and bills online.
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Paying for entertainment subscriptions
We’ll send you a final bill for any entertainment subscriptions like Foxtel from Telstra and Kayo, that renew before you’re moved to your new plan. After that, they'll be included in your new bill.
Here are some important things to remember:
Multiple bills in first month
During the switch to Upfront Plans, you'll get multiple bills in the first month. Don’t worry – this will only happen once.
These payments cover different billing periods:
- A bill for your old plans covering the previous billing period.
Please note: this bill will include any remaining roaming charges you need to pay. - Your first bill for the new Upfront Plans, covering the month ahead.
Any subscriptions like Netflix, Kayo and Foxtel from Telstra will be moved to your new Telstra bill.
We're here to support you during this change
If you believe that this change may cause financial stress, you can request a payment extension after you move to an Upfront Plan.
Your new BPAY Biller Code: 425132 and next steps
With your new plan:
- you'll have a new BPAY Biller Code: 425132
- you'll have a new BPAY Reference Number that will be unique to your account
- the new BPAY Biller Code and Reference Number will be included on your bill.
It's important that you delete the current BPAY details and use the new BPAY details to pay for your new plan.
Paying outstanding charges on your current plan
If you have outstanding charges from your current plan, you'll still need to use the current BPAY details listed on your bill to pay those.
Frequently asked questions
Priority and financial assistance
If you’re a pensioner, we have a range of concession offers for eligible healthcare card holders or valid concession card holders. If you’re having difficulty paying or your circumstances have changed, you can explore our payment assistance options.
If you’re an existing Priority Assistance customer, your status will be retained and you don’t need to take any further action.
If you recently applied for Priority Assistance, you may receive new application forms when your plan changes. You don't need to do anything if you've already sent them back. If not, you still have 75 days to return them after the plan change date.
Manage your plan
Upfront Plans are not in a contract. All our plans are month-to-month, meaning you can change once a month or cancel at any time.
You can change or cancel your services in the My Telstra app or My Telstra in a browser:
- Go to Services and choose your service;
- Select View or manage your plan;
- Follow the prompts to change your plan or cancel your plan.
Please note, if you’re paying off a device, any remaining payments will be charged as a lump sum when you cancel. You can find the cost of your device payout in the My Telstra app or My Telstra in a browser.
Our updated plans have MessageBank activated. To turn MessageBank off on your mobile or phone line, please follow the instructions below.
To turn MessageBank off on your mobile:
- Open the My Telstra app or My Telstra in a browser
- Navigate to Services and select your service
- Tap the three dots in the top right-hand side
- Select Manage your MessageBank to make changes
- Swipe the MessageBank toggle to off and then tap Update settings.
You can find more information about MessageBank on our MessageBank for mobiles support page.
To turn MessageBank off on your phone line:
- Lift up your phone handset
- Dial #99# to switch off MessageBank
- Hang up.
You can find more information about MessageBank on our MessageBank for phone lines support page.
Payments and billing
Yes, you can pay for your Upfront Plans using Centrepay. To pay with Centrepay, please use the new Customer Reference Number that appears on your first new-look Telstra bill when setting up your Centrepay deduction arrangement.
If you’re on a paper bill, you’ll continue to get one after you move to an Upfront Plan.
Any discounts on your current plan will be carried over and applied until they expire.
If your service has been restricted due to non-payment, the quickest way to get it back up and running is to tell us you've paid.
To let us know you've paid:
- Sign in to My Telstra and go to Payments,
- Select Payment already made and follow the prompts.
Once you've let us know, any restricted services should be fully restored in 10 minutes, but it could take up to 1 hour.
Yes, you can make partial payments towards a Telstra bill for your Upfront Plans. To do this:
- Sign into My Telstra and go to Payments
- Select Pay now
- Choose Other amount
- Enter the amount you’d like to pay.
Yes, you can extend the next payment date after you move to an Upfront Plan or service. To do this:
- Sign into My Telstra and go to Payments
- Select Manage your payments
- Select Having trouble paying
- Select Payment extension.
You can only extend consecutive payments if you’ve paid the previous extension in full.
Unfortunately, on your new plan, you can't use your Telstra Bill Assistance Payment voucher to pay your bill. However, if you require payment assistance support, please contact us to discuss other available options.
Explore our Payment Assistance Policy before applying for payment assistance. We have flexible options that could help keep you connected when times are tough.
To pay for your new plan with Centrepay, please use the Payment Reference Number shown on your bill when setting your Centrepay deduction arrangement.
Data usage
This plan comes with a data allowance to use in Australia. You won’t be charged if you go over your monthly data allowance. Instead, you can continue to access data up to speeds of 1.5Mbps. 1.5Mbps isn’t suitable for HD video or high-speed applications, and means that some web pages, social media content and files may take longer to load. In addition, heavy data users (users in the top 1% of all data users) may experience slower speeds than other users during busy periods. The speeds you actually receive may vary depending on a range of factors including your device, location, number of users and download sources. Your data allowance is for personal use in a smartphone or tablet in Australia only and the FairPlay Policy applies.
Need help?
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Helping you when times are tough
Depending on your level of urgency, we have flexible options that can help keep you connected.
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