Plan update

We’re making some changes

Your internet plan and Foxtel from Telstra bundle has expired. You’ll now have separate and new charges on your bill for your internet plan and your Foxtel from Telstra package.

Please refer to the email or direct mail we’ve sent you with pricing information about your new internet plan and Foxtel from Telstra package.

You don't have to do anything for this change. Learn more about the changes below.

What’s happening?

To improve customer experience and simplify our products and services, we're removing our older plans. As a result, your current internet plan will no longer be available. You'll now move to our newer internet plans, which come with the flexibility of no lock-in contracts.

We're moving you to an internet plan that closely matches the plan speed of your current plan. If the new plan doesn't suit your needs, you can change or cancel your plan at any time.

As your bundle has now expired, we're also separating your internet service and Foxtel from Telstra package. As a result, you’ll now receive separate charges on your bill for them.

How will the change impact me?

Separate services on your bill

Your internet plan and Foxtel from Telstra package are bundled together. After the change, they’ll appear on your bill as two separate services and charges.

New plan charges

You’ll see part-month charges from the date your bundle changes. You’ll also be charged a month in advance on your new plan.

Part-month credit

On your next bill, you’ll receive a once-off credit for any charges paid in advance. This credit may be for a part-month charge based on the date your plan changes.

Your Internet and Foxtel from Telstra bundle

  • Core , UNLIMITED DATA

    $89 per month

    nbnTM25 – 25Mbps typical evening speed 7pm - 11pm:
    • 25
      Mbps

      Download

    • 4
      Mbps

      Upload

    Standard Speed details
    Speeds experienced may be lower due to factors including in-home set up/wiring.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.
    Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.

    2-23 Mbps typical download speeds (7pm - 11pm). Around 50% of customers achieve download speeds greater than 15 Mbps (7pm-11pm).

    Speeds experienced may be slower, and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-home setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Maximum speeds at your address on this plan:
    • Mbps

      Download

    • Mbps

      Upload

    This plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .
    This plan’s maximum download speed is supported at your address.
    This plan’s maximum download speed is supported at your address.
    This plan’s maximum download speed is supported at your address.
    This plan’s maximum download speed is supported at your address.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.

    Plan inclusions:

    No lock-in contract

    nbnTM Key Facts (PDF, 82KB)

    Critical Information Summary

  • Unlimited , UNLIMITED DATA

    $105 per month

    nbnTM50 – 50Mbps typical evening speed 7pm - 11pm:
    • 50
      Mbps

      Download

    • 17
      Mbps

      Upload

    Standard+ Speed details
    Typical speeds not avail to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.
    Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.

    2-55 Mbps typical download speeds (7pm - 11pm). Around 50% of customers achieve download speeds greater than 25 Mbps (7pm-11pm).

    Speeds experienced may be slower, and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-home setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).

    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Maximum speeds at your address on this plan:
    • Mbps

      Download

    • Mbps

      Upload

    This plan’s maximum download speed is not supported at your address. Find out why
    This plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .
    This plan’s maximum download speed is supported at your address.
    This plan’s maximum download speed is supported at your address.
    This plan’s maximum download speed is supported at your address.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.

    No lock-in contract

    nbnTM Key Facts (PDF, 82KB)

    Critical Information Summary

  • Premium , UNLIMITED DATA

    $110 per month

    nbnTM100 – 100Mbps typical evening speed 7pm - 11pm:
    • 100
      Mbps

      Download

    • 17
      Mbps

      Upload

    Premium Speed details
    Typical speeds not avail to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    We're unable to estimate the maximum speeds at your address until you're on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
    We're unable to estimate the maximum speeds at your address until you're on your new plan.

    Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.

    We’re unable to estimate the maximum speeds at your address until you’re on your new plan.

    Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.

    Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is ADSL, unfortunately Premium speed is not available.
    Your cable speeds will depend on your location. We’ll confirm yours once you’re connected. As your connection type is cable, unfortunately Premium speed is not available.
    As your connection type is Fixed Wireless, unfortunately Premium speed is not available.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Maximum speeds at your address on this plan:
    • Mbps

      Download

    • Mbps

      Upload

    This plan’s maximum download speed is not supported at your address. Find out why
    This plan’s maximum download speed is not supported at your address. Find out why
    This plan’s maximum download speed is not supported at your address. Find out why
    This plan’s maximum download speed is not supported at your address. However, we estimate that your maximum available download speed would be .
    This plan’s maximum download speed is supported at your address.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Speeds experienced may be lower due to factors incl. in-home set up/wiring.
    Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring.

    Plan inclusions:

    No lock-in contract

    nbnTM Key Facts (PDF, 82KB)

    Critical Information Summary

  • Core ADSL

    month-to-month

    $89 per month

    ADSL speeds are dependant on your location, setup and wiring.
    nbn-ready internet plan
    We'll let you know when nbn becomes available at your address.
    • Reliable broadband from Australia's favourite provider
    • Phone line + calls included
    • International Plus Rates are included. Call rates start at 1¢ per minute plus a 55¢ call connection fee.
    Critical Information Summary

All Foxtel from Telstra package inclusions stay the same.

Frequently asked questions

To change or cancel your services, contact us on 1800 151 815.

You may need to return your iQ box if you cancel your Foxtel from Telstra package.

We’ve sent you an email with information about your credits. Any credits outlined in the email will be applied to your eligible services.

Please refer to the email or direct mail we’ve sent you with information about your new plan.

We no longer offer Premium Speed Boost on consumer plans. If you have a Premium Speed Boost on your current plan, it will now be unavailable with your new internet plan.

Your current Foxtel hardware should continue to work as normal.

Questions about plans?

Contact us

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Message us

Helping you when times are tough

Depending on your level of urgency, we have flexible options that can help keep you connected.

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Support

Find the answers on our entertainment support pages.

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