As new Pre-Paid plans become available or your needs change, you should check your plan to make sure it still suits you. 

Changing to a new Pre-Paid plan will only take effect at the next recharge and will not affect your current credit balance. There are different ways you can change your Pre-Paid plan.


Use the My Telstra app

  1. Download or open the My Telstra app
  2. Tap on the Services tab then select the Pre-Paid service you’d like to view or change
  3. Scroll down to Your plan to view your plan details
  4. Select Change plan to make the switch


Use My Account

  1. Sign in to My Account using your Telstra ID
  2. If you have more than one account, select your Pre-Paid service from the dropdown list at the top of the page
  3. Select the service you’d like to change
  4. Under Change plan, a list of available plans will be shown
  5. Click on them to learn more about each Pre-Paid plan
  6. If you choose to make a change, click Select on the plan you want to change to and follow the prompts


Dial #100#

Dial #100# and press Send or Dial from your mobile and follow these steps:

  1. Select Reply then 3 for Account Management, and press Send/Reply
  2. Select Reply then 2 for Change Plan, and press Send/Reply
  3. Select Reply then the number next to the plan you want to change to, then press Send/Reply
  4. Select Reply and 1 to accept, then press Send/Reply

Good to know:

  • You’ll receive an SMS confirmation on your mobile device
  • To finalise the change and enjoy the new plan, you’ll need to recharge your Pre-Paid service

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