Before you start

Before resetting your network settings, we recommend you try the following:
  • Restart the device
  • Check that aeroplane mode is turned off and mobile data is turned on
  • Check for software updates
  • Check you have data left in your allowance 

Network settings reset

If you’re still having issues, follow these steps to perform a network reset.

Important: Resetting your network will delete your saved network settings including Wi-Fi passwords, VPN settings, and preferred networks.

  1. Under Settings, select General
  2. Select Reset, and select Reset Network Settings.

Still not working?

If you’ve tried all of the above with no luck, you could try factory resetting your device

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