FAQs on Pre-Paid Mobile Plan | Telstra Support

The Telstra Pre-Paid Mobile plan is our latest everyday value plan with included calls, texts and data with each recharge. If you’re on an older plan, you can continue to remain on your current plan. If you decide to switch to the Telstra Pre-Paid Mobile plan, you won’t be able to switch back to your old plan if it’s no longer available to new customers. You can only switch between Telstra Pre-Paid Mobile plan and our other current plan(s).

If you’re currently on the Telstra Pre-Paid Mobile plan, you’ll automatically receive the new inclusions on your next recharge. You don't have to do anything to receive them.

Before changing to this new plan, you should first compare it to your current one, including expiry periods, as these may differ. If you change plans, you may lose unused portions of your current plan. So, if you’ve got unused credits for calls, texts and data, it’s best to use them up before changing plans.

Continuous Rollover lets you save up to 200GB of unused data when you recharge before expiry. To save data, you must have an existing, active 7 or 28 day recharge, and be recharging again onto a 7 or 28 day recharge. Data rollover can continuously occur and can be accumulated over time. 

Any leftover data is saved for later. Continuous Rollover is capped at 200GB, so any data that goes over this limit will not be saved.

If you let your recharge expire, your Continuous Rollover data will be forfeited.

Continuous Rollover is only available on 7 and 28 day recharges, it’s not available on 186 and 366 day recharges. You’ll automatically start using your Continuous Rollover once the data included with your current recharge is used up.

If you roll over from a 28 day recharge to a 7 day recharge, then the rollover data will expire in 7 days. If you roll over from a 7 day recharge to a 28 day recharge, then the rollover data will expire in 28 days.

Any unused data from a data pack will not roll over.

When you recharge $30 or more on our Telstra Pre-Paid Mobile plan, you’ll get included standard international call minutes to 50 selected destinations in both zone 1 and zone 2. Included call minutes depend on the amount you recharge. View the Pre-Paid Mobile plan inclusions for more information.  

5G network access is only available on $60 recharge. To access 5G, you’ll also need to have a compatible device and be in a 5G coverage area.

No. We do not currently offer international roaming on our pre-paid services. However, we are working to reintroduce international roaming soon.