We’re phasing out a few Pre-Paid features
To simplify the Pre-Paid plans we offer, and to help you get the most from our mobile network, we’re busy redesigning some of our Pre-Paid services and saying goodbye to a few features. From 13 October 2020, these features will no longer be available on our Pre-Paid plans.
Accessing roaming or purchasing new data packs and recharges will no longer be an option from 13 October. A new version of this will launch mid-2021. Purchased a 6 or 12-month recharge but can no longer travel or still using International Roaming overseas? Find out about your options here.
You’ll no longer be able to transfer credit from one account to another. To enable you to transfer your balance before then (if you want to), until 13 October, we’ve upped your maximum to $200/transfer, up to $1,000/day.
Your Pre-Paid service will no longer be able to access our Telstra Air Wi-Fi spots from 1 November.
SMS or BPAY recharge payment
After 13 October, please use #100# to recharge, change plans or view your balance. To see other recharge options, just visit recharge.telstra.com
Message Bank Call Back
If you’d like to use our Message Bank make call back services after 13 October, simply SMS +61101.