FAQs on Pre-Paid Complete
What is Pre-Paid Complete?
Pre-Paid Complete is an everyday value plan with calls, texts and data included with each recharge. If you’re on an older plan, you can continue to remain on your current plan. If you decide to switch to Pre-Paid Complete, you won’t be able to switch back to your old plan if it’s no longer available to new customers. You can only switch between Pre-Paid Complete and our other current plans.
If you’re currently on Pre-Paid Complete, you’ll automatically receive the new inclusions on your next recharge. You don't have to do anything to receive them. If your current plan isn't Pre-Paid Complete, you'll need to change to Pre-Paid Complete first.
Before changing to this plan, you should first compare it to your current one, including expiry periods, as these may differ. If you change plans, you may lose unused portions of your current plan. So, if you’ve got unused credits for calls, texts and data, it’s best to use them up before changing plans.
The following plans are compatible with Telstra Pre-Paid Complete. If you change from these plans to Pre-Paid Complete, you won’t lose any inclusions.
You’ll need to recharge to get the benefits of Pre-Paid Complete.
Compatible plans include:
- Pre-Paid Max
- Pre-Paid Extra
- Pre-Paid Plus
- Freedom Plus
Rather get in touch? Let's get you connected
Speak to us in your preferred language. We've got you covered.