Pre-Paid

1. Download or open the My Telstra app
2. Tap on the Services tab then select the mobile service you’d like to view or change
3. Select on Buy a plus pack and follow the prompts 

You can view your new balance, expiry data and recharge history in the Services tab. It may take a few minutes for your balance details to update. 

1. Sign in to My Account using your Telstra ID
2. If you have more than one account, select your Pre-Paid service from the dropdown list at the top of the page
3. Select the service you’d like to add a Plus Pack to
4. Ensure you have an active recharge then scroll down to Buy a Plus Pack and follow the prompts

You can view your new balance, expiry data and recharge history by selecting your service on the dashboard. It may take a few minutes for your balance details to update.

1. Ensure you have an active recharge
2. Dial #100# on your Pre-Paid phone and press Send/Call
3. Your plan and expiry date will be displayed at the top of the screen
4. If your credit is at $0.00, you’ll need to add recharge credit to purchase your pack
5. Dial 5 for Plus Packs and hit Send/Reply
6. Dial the number of the pack you wish to purchase and hit Send/Reply
7. Follow the prompts to confirm the purchase of your Plus Pack

You can view your new balance, expiry data and recharge history on the Home screen. It may take a few minutes for your balance details to update.

1. Ensure sure your Wi-Fi is switched off
2. Type m.telstra.com into the internet browser on your Pre-Paid device (smartphone, tablet, dongle or mobile broadband)
3. My Pre-Paid service will display on the dashboard
4. Scroll down to Credit remaining, and if your balance is at $0.00, you’ll need to add recharge credit to purchase your pack
5. Once you’ve recharged, scroll down the My Pre-Paid page and select Buy extras
6. Select the pack you wish to add and choose the dollar value you’d like to purchase
7. Select Confirm to continue to payment