We're moving all services to our upfront plans. It means that you'll no longer receive a bill for any services and you'll now pay for all of your services upfront through AutoPay. AutoPay is a form of direct debit.
Which of my services will be affected?
You don't need to do anything as a part of this process. We've sent you an email to explain which of your services will move to upfront plans. You can learn more about the upfront plan inclusions and AutoPay below.
50GB | $62/mth
180GB | $72/mth
300GB | $95/mth
30GB | $25/mth
75GB | $58/mth
400GB | $90/mth
25GB | $50/mth
10GB | $10/mth
Month-to-month
$85/mth
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We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
2-23 Mbps typical download speeds (7pm - 11pm). Around 50% of customers achieve download speeds greater than 15 Mbps (7pm-11pm).
Speeds experienced may be slower, and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-home setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).
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Month-to-month
$100/mth
Download
Upload
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
We’re unable to estimate the maximum speeds at your address until you’re on your new plan.
Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-home set up/wiring and will be confirmed post connection.
2-55 Mbps typical download speeds (7pm - 11pm). Around 50% of customers achieve download speeds greater than 25 Mbps (7pm-11pm).
Speeds experienced may be slower, and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-home setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).
Download
Upload
Month-to-month
$135/mth
Download
Upload
Download
Upload
You’ll pay for your upfront services with a new payment method: AutoPay. It’s a form of direct debit and you'll no longer receive a bill.
With AutoPay, each month on your payment date, we’ll withdraw the monthly cost of your upfront service through your selected payment method: credit/debit card or bank account. This payment will cover you for the month ahead.
If you have device repayments, Telstra One Number, or Device Upgrade and Protect, they’ll be carried over to your new plan.
You can easily manage your AutoPay payment method, see upcoming charges, and download past payment receipts by using the My Telstra app.
Here’s how your monthly AutoPay payments will work:
You'll get a reminder notification 3 days before your AutoPay payment is due for the upfront plan.
Your AutoPay payment will be taken out on your payment date for the month ahead.
Once the payment is complete, you can view your digital receipt in the My Telstra app.
You'll pay for your entertainment media services, like Foxtel Now, Netflix and Kayo via AutoPay once a month on the date you signed up for the subscription.
During the switch, you'll make multiple payments in the first month. Rest assured - this will only happen once and these payments are for different billing periods:
Download the My Telstra app to help you manage your account and services. With the app, you can:
You can change or cancel your services in the My Telstra app:
Please note, if you’re paying off a device, any remaining payments will be charged as a lump sum when you cancel. You can find the cost of your device payout in the My Telstra app.
To turn MessageBank off, please follow the instructions below:
You can find more information about MessageBank on our support page.
Your international calling plan inclusion has changed. Our upfront plans come with 30 minutes of standard calls from Australia to any standard overseas number. You’ll hear an in-call ‘beep’ when there’s 5 minutes and 2 minutes remaining. On reaching 0 minutes, the call will disconnect. Once exceeding 30 minutes, you can wait until inclusions reset at their payment date.
You can also buy an International Calling Pack to make additional calls from Australia to selected overseas destinations. Some destinations are not included in International Calling Packs on upfront plans.
Please note that if during the month you:
International Roaming won't be included in your new plan, instead, you'll only be able to roam in selected destinations by purchasing and activating an International Roaming Day Pass. You can activate an International Roaming Day Pass in the My Telstra app. You'll be charged once you start to use your service in those eligible destinations. Find out the destinations you can roam in and where international roaming is unavailable.
When roaming, your usage notification will be sent to your service via SMS for mobile services and email for data service. You can manage your international roaming settings including how you would like to receive your roaming notification anytime in My Telstra.
Pay-as-you-go roaming is not available on upfront plans.
Currently, you can only make full payments through direct debit on your nominated AutoPay payment date.
We're working on future options that will provide greater payment flexibility.
The AutoPay payment will be made on the same day every month. If the payment fails, you'll get an email and SMS from us asking you to pay manually in My Telstra.
Your upfront plan price is a set amount paid upfront each month by AutoPay, so you’ll no longer receive a Telstra bill. You can view your digital receipt after the payment in the My Telstra app.
If you have any remaining payments or refunds:
We don't accept BPAY as a payment method for upfront plans. Your payment will not be processed if you use BPAY to pay for your upfront plans and services.
Yes, you can extend the next payment date for an Upfront plan or service. To do this:
You can only extend consecutive payments if you’ve paid the previous extension in full.
Please refer to the email we sent you for information about your discounts or credits.
View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more.
Depending on your level of urgency, we have flexible options that can help keep you connected.
We're here and ready to help.