I forgot my username

To recover your Telstra Mail username, you’ll need the following information:

  • Your email address
  • Your Telstra home phone number
  • Your mobile number
  • Your date of birth 

I forgot my email password

To reset your Telstra Mail password, you’ll need the following information:

  • Your username
  • Your date of birth 

Good to know

  • If you reset your password, you’ll also need to update your password in your modem settings. How to access your modem settings
  • If you use a non-Telstra email program like Outlook or Windows Mail, you’ll need to update your password there too. 

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