Estimated energy bills
Confirming you have an estimated bill
The best way to know if you have an estimated bill is to check the meter section on your electricity bill to see if the read type says actual or estimate. If it says estimate, then you received an estimated bill.
Reasons for estimated bills
There are a few reasons you might receive an estimated bill, but the most common situations are:
- No easy access to your meter.
- You are billed monthly, and meters are read every few months.
- There was a problem with your smart meter sending the data.
To ensure easy access to your meter you should make sure that any bushes around your meter are trimmed and any pets are secured.
Check your bill for the estimated date of your next meter read. Make sure you have provided clear access for the meter reader.
When you are billed monthly and you don’t have a smart meter, we won’t have your actual usage data to calculate your bill.
Basic or analogue meters are read by distributors every two to three months.
Smart meter dropouts
When you have a smart meter, connection dropouts can occur when usage data is being sent. If this happens, the metering company can provide us with an estimated read for that period based on the best data available to them. This could include previous usage at your property.
Submit your own meter reading
If you’ve received an estimated bill, you may want to submit your own meter reading.
Follow three simple steps to submit your own meter reading. Learn how to read your type of meter and the requirements for submitting your own reading.