Device Protect

If you have an active post-paid mobile or home broadband service with Telstra, you are eligible for Device Protect. If you cancel your linked post-paid mobile or home broadband service, your Device Protect will also be cancelled.

There shouldn’t be any noticeable impact on the speed and performance of your compatible devices after installing the security applications.

Throughout November and December 2020, we’re upgrading to the new My Telstra for customers who manage their account via desktop. This means you’ll have a better, more consistent experience across both the My Telstra app, and the new My Telstra on desktop. If you are unable to purchase or manage your Device Protect subscription via your desktop, please use the My Telstra app on a mobile or tablet.

No. You can’t transfer other Trend Micro products or licences onto Device Protect. If you have an existing Trend Micro account and wish to sign-up to Device Protect, you’ll receive a new licence with your 2 months free subscription offer, redeemable once per customer account. 

You can choose to sign in using your existing Trend Micro Account when purchasing Device Protect. You’ll be given a Trend Micro Security Suite product serial number that entitles you to download the apps on up to 10 compatible devices.

Unfortunately, the 2 months free subscription offer is only redeemable once per customer account.  

If you’ve got a Telstra post-paid mobile and/or internet service and you can’t see the Device Protect bonus offer under My Offer, go to Get help in the My Telstra app.

After setting up your Trend Micro Account, you’ll be given a Trend Micro Security Suite license serial number that can be found in your Trend Micro Account.

Device Protect is a month-to-month subscription. You’ll be charged the full month subscription on the same day each month. This date may not necessarily align with your Telstra billing date, it’s the date you purchased the subscription. There’s no pro-rata charge or part-refund. If you cancel, you can continue using the product until the next payment date.

To purchase a subscription, you must redeem it against an eligible Telstra post-paid mobile or home broadband service, so if you have more than one eligible service, you may purchase more than one subscription. Each subscription gives you access to Trend Micro Security Suite for up to 10 compatible devices. It’s important to note that each redemption will generate a new Trend Micro licence and that multiple licences (product serial numbers) can be held under the same Trend Micro account.

No, the 2 months free subscription is only redeemable once per customer account.

No, only Device Protect will be included on your Telstra bill. Any additional in-app purchases you make when using Trend Micro Security Suite won’t be added to your Telstra bill or Telstra Cyber Security subscription. You must pay for these directly to Trend Micro.

To manage your Trend Micro account, simply sign in to your Trend Micro account, on a compatible web browser, then select one of the links below to update your:

• Personal details
• Password
• Add or remove devices
• Profile
• Run Security Reports

To cancel, sign in to your Trend Micro Account, click Manage Subscription and follow the instructions.

You’ll still have access to your security apps until the end of your monthly subscription. Before this date you will need to remove any saved data on your apps (such as passwords in the Password Manager app). Learn how to remove saved data and uninstall your applications.

Your subscription is paid month-to-month so you can cancel anytime. We suggest cancelling at least 1 day before your monthly subscription renews so you’re not charged for another month.

Cancel your existing service before choosing another eligible Telstra service to redeem your subscription against. You’ll be given a new Trend Micro Security Suite product serial number when you redeem your new subscription. To add this new product serial number to your existing Trend Micro account, sign in with your Trend Micro account details and apply the new product serial number to the devices you want covered.

If you cancel your Telstra service, then all your subscriptions under this service, including Device Protect will be automatically cancelled. To find out how to cancel your subscription, see How do I cancel my Device Protect subscription?

Trend Micro have a dedicated support page for Telstra customers where you can find more information on setting up and using the Trend Micro Suite apps.