Telstra Broadband Protect support

When you’re connected to your Telstra home broadband internet via the default settings on your Telstra Smart Modem (Telstra’s Domain Name System or DNS), the network automatically blocks known websites hosting malware, malicious content and scams so that you can browse safely online. 

So, when your devices are connected to your home Wi-Fi, and you try to access a known bad site, Telstra Broadband Protect will block the site. 

The Parental Controls feature in Telstra Broadband Protect allows you to specify the sites you also wish to block, by age, category or URL.

Telstra Broadband Protect won’t work if you’re internet connection is through a:

• non-Telstra DNS network
• VPN 
• proxy server.

Also, Telstra Broadband Protect won’t be available during a network outage or disruption when you’re connected to your Smart Modem’s 4G mobile backup.

You can check your device to make sure it’s protected by Telstra Broadband Protect. 

To learn more about cyber threats and greater protection, explore more ways stay safe online.   

Broadband Protection is automatically activated on your eligible home broadband internet plan through the Telstra Smart Modem. 

Any device connected to your Telstra modem via Wi-Fi or cable is protected by scanning incoming traffic from the internet and blocking known websites hosting malware, malicious content and scams.

No, Telstra Broadband Protect won’t be available during a network outage or disruption when you’re connected to your Smart Modem’s 4G mobile backup.

No, you won’t see any noticeable impact on the speed and performance of your compatible devices as Telstra Broadband Protect is on Telstra’s network. 

No. Telstra Broadband Protect doesn’t keep a record of the sites you visit when using your home broadband connection. 

It doesn’t monitor traffic, it just blocks access to sites known to serve malware, malicious content or scams.

No. Telstra Broadband Protect offers you base-level protection on every device that's connected to your home broadband internet using your Telstra Smart Modem. 

Broadband Protection is automatically configured to protect you against known harmful websites and content.

You can also use the Parental Controls feature to specify additional sites you wish to block by age, category or URL.

For even more protection on your device when you’re at home or away, see Device Protect.

We don’t recommend removing Telstra Broadband Protect. This will remove our security controls from your internet service.

To remove:

1. Call 13 22 00 and say “Telstra Broadband Protect” 
2. Request the agent to remove the product Telstra Broadband Protect. 

If you cancel your internet plan your Telstra Broadband Protect will also be cancelled.

If you’re connected to the internet but can’t access a specific website, it could be because it has been blocked by: 

• Broadband Protection as a suspicious website, hosting malware, malicious content or scams. You will be redirected to a block page with more information. If you think the website can be trusted, you can report it as ‘Safe’ and we’ll review it. 
• Parental Controls - to remove the block, change your settings in the My Telstra app or via My Telstra in a browser.

Depending on the level of encryption of the website, you may either see a “Secure Connection” browser error or a “Telstra Block page”.

Good to know: 

Telstra Broadband Protect won’t work if you’re internet connection is through a:

• non-Telstra DNS network
• VPN 
• proxy server.

Also, Telstra Broadband Protect won’t be available during a network outage or disruption when you’re connected to your Smart Modem’s 4G mobile backup.

You can check your device to make sure it’s protected by Telstra Broadband Protect. 

To learn more about cyber threats and greater protection, explore more ways stay safe online.   

Telstra Broadband Protect can only protect against known viruses and malware, not remove them once your devices are infected. Device Protect can help remove viruses and malware.  

If you think you’ve been hacked or your devices have become infected with a virus or malware, find ways to recover from a cyber attack. 

The Australian government also has information on cyber security and safety online.