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The charges for Telstra Smart Home will appear on your Telstra bill in a new section called Telstra Smart Home.

Why have I been charged for days I haven’t used yet?

Telstra Smart Home is billed in one month in advance.

Where do the charges for additional devices appear on my bill?

Charges for any additional devices you order will appear in the summary section.

  • If you chose a repayment option you’ll see part-month charges and a month-in-advance charge.
  • If you chose to purchase outright there will just be a single charge.

Where do the charges for professional installation appear on my bill?

If you have ordered a professional installation the charges will appear in the summary section.

What happens if I cancel Telstra Smart Home service?

We’ll refund any days you’ve paid for but haven’t used.

Really important!

If you cancel before your contract ends, you’ll have to pay an Early Termination Charges and any outstanding device payments.





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