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If the automatic tasks you programmed into Telstra Smart Home aren’t working, here are some ways to fix the problem.

  1. Make sure the automation is ON
    1. Open the Telstra Smart Home app
    2. Select Automations
    3. From the list of automations, select the one that isn’t working
    4. If the automation is switched on, you’ll see a green bar in the top right corner.
  1. The automation may have a scheduled time
    If the automation only works sometimes, you may have set it for a specific time or day.

    To change or remove the time setting:

    1. Open the Telstra Smart Home app
    2. Select Automations
    3. From the list of automations, select the one that isn’t working
    4. Select the settings icon on the right-hand side of the motion icon
    5. Edit the time for the automation.
  1. The automation may be set for a different ‘mode’

    The Telstra Smart Home app has the following time frames or modes:

    • Home
    • Away
    • Night
    • Holiday
  2. So, it may be set to the Away mode and you’re currently in Home mode.

To check or change the mode:

  1. Open the Telstra Smart Home app
  2. Select Automations
  3. From the list of automations, select the one that isn’t working
  4. Select the settings icon on the right-hand side of the motion icon
  5. Select your desired mode.

Need more help?

Watch our how to video on Setting Up Automations.

 

 

 

 

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