How do I connect Telstra Smart Home® to a new Wi-Fi network?

 

If you’ve set up a new home Wi-Fi network with a new password, you’ll need to pair your Smart Home Hub to the new Wi-Fi.  The instructions below will help get your Telstra Smart Home connected again. 

 

Will I need to set up my Telstra Smart Home devices again?

  • In most cases, no. Your light bulbs, smart plugs, door/window sensors, motion sensors, thermostats and locks will automatically reconnect when you pair you Smart Home Hub to the new Wi-Fi.
  • If you have Telstra Smart Home indoor or outdoor cameras, you’ll also need to pair those to your new Wi-Fi. You’ll find the camera pairing instructions below.

 

Really important!
Do not factory reset your hub. If you’ve already done so, you’ll need to call our tech experts on 13 22 00 to get back up and running. Don’t forget to say ‘Smart Home support’.  

 

To connect your hub to your new Wi-Fi: 

  1. When you log into the app, you’ll see a notification saying your hub is offline. You will not be able to access your camera feeds, change the mode, or turn on/off any lights until you’ve resolved this problem. Tap the notification to get started. 

  2. On the next screen, select Reconnect

  3. Make sure your home internet is working; if it is select Yes

  4. When the app asks if your home Wi-Fi network has recently been renamed or changed; select Reconnect

  5. On your hub, double-tap the Pair button on the right side. 

  6. When the LED on the hub begins blinking red, select Next  in the app

  7. Now navigate to the Wi-Fi settings on your phone or tablet (on Android, the app will connect to the hub automatically, and you can skip to step 11).

  8. Make sure the Wi-Fi on your mobile device is turned on, then select the TelstraHub_XXXXXX network. Wait for a connection to the hub to be established

  9. Return to the Smart Home app

  10. If you’ve successfully connected to the ‘TelstraHub_XXXXXX’ network, then the app will auto-advance to the next screen

  11. Select your new home Wi-Fi network from the list. If your home Wi-Fi network still isn’t listed, select Refresh in the top right hand corner

  12. Enter your home Wi-Fi password, and select Next

  13. Your hub should now be connected to your new Wi-Fi. You’ll be taken back to My Place and will be able to control your lights and change modes.

 

If it’s not, go to Troubleshooting Telstra Smart Home Hub

 

To connect your cameras to the new Wi-Fi: 

You’ll need to be at home so you can access your camera and your Wi-Fi modem.

  1. Press and hold the WPS button on the back of the camera for 2 seconds; a light will blink.

  2. Press the WPS button on your Wi-Fi modem; on most modems, a light will blink.
    Note: the button on your modem may say 'WPS' or 'Pair'.

 

That's it! Your camera should now be paired to your new Wi-Fi network. Use the app to confirm that the re-pair has worked by viewing the camera from My Place.

 

 

 

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