Update your browser to stay safe online

If you're seeing this message, you may need to update your browser.

Without the most up-to-date version of your browser, you may be more vulnerable to cybersecurity threats, such as viruses and ransomware.

You also may have problems viewing our latest site features, as Telstra's website does not support outdated browsers. Find out more about staying safe online.

How secure is Telstra Smart Home?

Telstra Smart Home uses data encryption to ensure any data you’ve created is safe and secure. Any pictures or videos you take using Telstra Smart Home devices are stored in Australia in Telstra's secure data centres for 30 days. Unless you download them, any pictures and videos are deleted from the data centres after 30 days.

Please note, Telstra Smart Home isn’t a substitute for a monitored alarm system. It can aid you in improving the security of your home, giving you the ability to self-monitor and detect motion with door or window sensors and check on what’s happening via the cameras.





Still need to get in touch


Have a question? Ask our Customer Forum.

Go to CrowdSupport
24x7 Chat

Chat with us now.


Chat Now
Contact us

Prefer to talk to someone over the phone? We're here to answer your questions.

Contact us
Find a store

Find your nearest Telstra store or Wi-Fi hotspot.

Find a store