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Is my Amazon Echo device recording all of my conversations?

No. Alexa listens in short snippets (a few seconds) for the wake word. Those snippets are deleted if the wake word isn't detected, and none of that information leaves your device until the wake word is heard. When Alexa detects that you've said "Alexa," the LED lights on top of the device light up to tell you that it is recording what you say, and sends that recording (including the few-second wake word recording) to Amazon in order to fulfil your request. Learn more about Amazon Echo privacy by visiting https://www.amazon.com.au/gp/help/customer/display.html?nodeId=201374350.

Where is Amazon saving my data?

Amazon stores data about your conversations on its servers, which reside in its data centres. For more information, you can visit https://www.amazon.com.au/gp/help/customer/display.html?nodeId=201374350.

What data does Amazon collect?

Amazon collects data that's meant to make your services faster, smarter, more relevant, and more useful to you. Alexa learns over time to provide better and more personalised suggestions and answers.

You can learn more by visiting https://www.amazon.com.au/gp/help/customer/display.html?nodeId=201374350.

What does Amazon know about me?

If you've opted to share information with Amazon, Amazon uses that information, along with your Alexa history, to better assist you with customisations like your name and interests. You can delete your history, and review voice interactions with Alexa by visiting History in Settings in the Alexa app. Your interactions are grouped by question or request. Tap an entry to see more detail, provide feedback, or listen to audio sent to the cloud for that entry by tapping the play icon. Sometimes Alexa may not understand you perfectly, and the translations you see in History may not always reflect exactly what you said (for example, they may be inaccurate or incomplete). You can help us improve your experience by providing feedback on inaccurate translations in History.

How do I delete Alexa voice recordings?

You can delete specific voice recordings associated with your account by going to History in Settings in the Alexa app, drilling down for a specific entry, and then tapping the delete button. Or, you can delete all voice recordings associated with your account for each of your Alexa-enabled products, by selecting the applicable product at the Manage Your Content and Devices page at www.amazon.com/mycd. You can also contact customer service to request deletion of your voice recordings.

Deleting voice recordings may degrade your Alexa experience. If you delete voice recordings, we'll also remove Home Screen Cards in the Alexa app related to those voice recordings. However, removing a Home Screen Card from your Alexa app doesn't delete voice recordings. If you've changed your default marketplace while using an Alexa-enabled product, you'll need to perform this step for each marketplace to delete all voice recordings associated with your account. Note that deleting your voice recordings doesn't remove your Alexa messages. For more information on removing messages, refer to the FAQ "How do I remove messages?"





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