Update your browser to stay safe online

If you're seeing this message, you may need to update your browser.

Without the most up-to-date version of your browser, you may be more vulnerable to cybersecurity threats, such as viruses and ransomware.

You also may have problems viewing our latest site features, as Telstra's website does not support outdated browsers. Find out more about staying safe online.

We’ve made major updates to the Telstra Smart Home app version 9.1.1. This article will take you through the key new features and help you find any settings or options that may have moved.

Key new features


Make multiple things happen in your home at the touch of a button with scenes.

Touch ID

On Apple devices, you can now use TouchID or FaceID to log into your Telstra Smart Home app. You’ll be asked the first time you log into the new app if you’d like to enable this feature. You can find this under ‘Settings’, ‘Application Settings’ then ‘Use Touch ID’. Note that you must have set up Touch ID on your device to use this feature.

If you prefer not to log in each time, you can select ‘Keep me signed in’ to bypass the login screen and the Touch ID request. The pin and password sign in options are also still available.

Improvements to accessibility

We’ve updated the app so it works better with screen readers and your device’s other built-in accessibility features. Some of the colour scheme has changed to make the app more legible for all users. You might notice these changes in the navigation bar along the bottom, the layout of the change mode page and when navigating your activity feed.

Updates to using cameras in the app

If you’ve got more than one camera, it’s now easier to flip between camera previews from My Place. Simply swipe left or right to get a quick preview of your other cameras. Tap on the preview to load a live stream of that camera.

To view all of your camera thumbnails on the same page, from My Place tap the small icon above the previews to load all of your cameras. From there, tap Preview to view a live stream.

It’s now easier to delete images and videos as well. Tap on the camera to go to the live stream and your recorded images and videos will appear below. Swipe to the left on any image or video to reveal options to save or delete it. You’ll then be prompted with a confirmation, which you can deactivate for next time by selecting Don’t remind me, if you like.


Automations are still a core part of Telstra Smart Home. For more information about using automations with scenes, see our page about scenes.

To create a new automation, from the automations tab tap the + in the upper right corner, and then choose Automations. Choose the type of automation you’d like, such as a sensor automation, a mode change or a scheduled rule. The rest of the flow should be familiar.

Activity feed

We’ve updated the activity feed to be more intuitive.

To view activity on a specific day, tap the date at the top and select the day from the calendar view. You can also use the arrows to the left and right of the date to jump a single day back or forwards.

Filter for specific activity by tapping Filter in the top right corner, and then selecting the types of activity you’d like to filter by. When you tap Apply, you’ll see a tick and ‘Filtered’ in the top right corner, and the types of activity you’ve selected will display. You can view all of your activity again by tapping the Filtered button and then Clear all.

Trying to find a specific sensor’s activity? Type its name into the search bar just below the date to filter by name.

Pairing and placing devices

When you add a new camera, sensor or light, you may notice that we’ve added more context and instructions to the process. We’ve also added information about where best to place – and how to mount – your new gear once it’s paired.

New feature tutorials

We’ve created short tutorials for some of our new features. You’ll only see these when you first navigate to the feature, unless you uninstall and reinstall the app.

Hue lights and Roost smart smoke alarm batteries

If you’ve got Philips Hue lights linked to your smart home account, you’ll now find them in Smart lights and smart plugs. You can change the dimming level and on/off state directly from the tile by tapping on the slider, and the ‘all on’/’all off’ tiles apply to both your Telstra Smart Home lights and plugs as well as your Hue bulbs. Hue lights also work in scenes, where you can combine them with other actions to create the perfect setting, whatever the occasion.

We’ve also updated how you link your Hue and Roost accounts, and how you can manage them once linked.

All devices from linked partner accounts (such as Hue bulbs and Roost) now show up on My Place, rather than in the Partners tab.

Additional troubleshooting help

Now when you tap on the tile, we’ll provide you with the most common troubleshooting steps to resolve these errors. Issues will disappear only once they are resolved, for example, after you’ve replaced the battery or got the camera back online.


We’ve improved our settings and moved a few things around:

  • My Usage details (information on how many videos, images, or SMS alerts you’ve used that day) have been moved to Me.

  • How to use this app tutorials have been replaced by the new feature tutorials mentioned above.

  • Take a tour of Telstra Smart Home has been moved to the login screen. To view a demo of the app you’ll need to sign out and then tap Take a tour from the bottom of the login screen.

  • We’ve removed the Views feature from the app. You can still add additional sensors/devices to My Place by tapping Edit in the top right corner and then Select more devices (you may have to scroll up).

  • You can no longer view the temperature, battery level or signal strength by tapping on a particular sensor. The app will alert you when your sensor batteries are getting low – they should last about two years. If you have issues with a sensor communicating, you can try plugging in a smart plug between your Telstra Smart Home Hub and the sensor that is experiencing issues.

  • The option to mute or enable a sensor has been moved from the sensor tile to Manage devices for that particular sensor. Go to Settings, My devices, Manage devices and then tap Manage next to the sensor you’d like to update. The ‘enable/mute sensor’ toggle is at the top of the page. This handy setting turns on or off notifications for a particular sensor, when you might want to ignore that sensor but not disable an automation entirely.





Still need to get in touch


Have a question? Ask our Customer Forum.

Go to CrowdSupport
24x7 Chat

Chat with us now.


Chat Now
Contact us

Prefer to talk to someone over the phone? We're here to answer your questions.

Contact us
Find a store

Find your nearest Telstra store or Wi-Fi hotspot.

Find a store