The Master PIN code must be registered prior to adding user codes

User codes must consist of 4 to 8 digits to register.

The star * or pound # symbol cannot be used as part of the PIN code.

The same PIN code cannot be used for multiple users.

The user codes must be entered within 20 seconds or the process will have to be restarted.  





Still need to get in touch


Have a question? Ask our Customer Forum.

Go to CrowdSupport
24x7 Chat

Chat with us now.


Chat Now
Contact us

Prefer to talk to someone over the phone? We're here to answer your questions.

Contact us
Find a store

Find your nearest Telstra store or Wi-Fi hotspot.

Find a store