Update your browser to stay safe online

If you're seeing this message, you may need to update your browser.

Without the most up-to-date version of your browser, you may be more vulnerable to cybersecurity threats, such as viruses and ransomware.

You also may have problems viewing our latest site features, as Telstra's website does not support outdated browsers. Find out more about staying safe online.

To reset:

  1. Remove the Telstra Smart Home Thermostat from the wall
  2. Press the Configuration button on the back of the main display 20 times
  3. When resets, the thermostat will beep five times

To reboot:

  1. Remove the Telstra Smart Home Thermostat from the wall
  2. Remove the batteries
  3. Insert the batteries again

 

Good to know:

  • Rebooting won’t delete your settings.

How do I pair my Zen Thermostat?

Follow these instructions to pair your Zen thermostat.  

 

 

 

 

 

Still need to get in touch

CrowdSupport®

Have a question? Ask our Customer Forum.

Go to CrowdSupport
24x7 Chat

Chat with us now.

 

Chat Now
Contact us

Prefer to talk to someone over the phone? We're here to answer your questions.

Contact us
Find a store

Find your nearest Telstra store or Wi-Fi hotspot.

Find a store