Update your browser to stay safe online

If you're seeing this message, you may need to update your browser.

Without the most up-to-date version of your browser, you may be more vulnerable to cybersecurity threats, such as viruses and ransomware.

You also may have problems viewing our latest site features, as Telstra's website does not support outdated browsers. Find out more about staying safe online.

  1. Remove the battery casing
  2. Remove the batteries
  3. Remove the inside half of the lock: you’ll see the ‘reset’ button
  4. Hold down the reset button
  5. Replace the batteries
  6. Release the reset button

Factory Default Settings

Settings Factory Default
Master PIN Code Registration required*
Automatic Re-Lock Disabled
Inside Indicator Light Disabled (Off)
One Touch Locking Enabled
Audio Enabled (Low)
Privacy Mode Disabled
Automatic Re-lock time 30 Seconds
Wrong Code Entry Limit 5 times
Shutdown Time 60 Seconds

*The Master PIN code must be registered prior to any other programming of the lock






Still need to get in touch


Have a question? Ask our Customer Forum.

Go to CrowdSupport
24x7 Chat

Chat with us now.


Chat Now
Contact us

Prefer to talk to someone over the phone? We're here to answer your questions.

Contact us
Find a store

Find your nearest Telstra store or Wi-Fi hotspot.

Find a store