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The way you’ve named your Smart Thermostat may be causing confusion.

Here’s a list of possible problems and how to fix them in the Google Home app.

  1. Is your Smart Thermostat name missing the word 'thermostat'? Add the word ‘thermostat’ to the name.
  2. Does your Smart Thermostat name have a room name in it? eg: ‘Kitchen thermostat’.  Remove the room name from the thermostat name.
  3. Does your Smart Thermostat name have numbers or characters? Remove numbers and special characters from the name.
  4. Do two devices have similar names? Eg: ‘Living room light’ and ‘Living room thermostat’. Give them clearly different names like ‘Living room light’ and ‘Upstairs thermostat’.

Need more Help?

Watch our video on How to troubleshoot Google Home and Telstra Smart Home

 

 

 

 

 

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