If your Google Home is having trouble controlling your Smart Power Plugs, it’s likely to be a naming problem.
Here are some of the most common issues - and how to fix them in the Telstra Smart Home® app.
- Does your device name have the word 'plug' in it?
If you’re controlling a light with Smart Power Plug, add the word ‘plug’ to the name, eg: ‘Bedside Light plug’.
- Does your device name have a room name in it?
If your Smart Power Plug name includes a room name like ‘Kitchen plug’, try removing the room name and call it something else, eg; ‘Kettle plug’.
- Are there numbers or special characters in the name?
If your Smart Power Plug has a name like ‘#1 Plug’ try renaming it without numbers and special characters, eg: 'Heater plug'.
- Do you have two Smart Power Plugs with similar names?
If you have two similar names like ‘Table light left’ and ‘Table light right’, try renaming one of the devices, eg: ‘Reading light’.
Need more Help?
Watch our video on How to troubleshoot Google Home and Telstra Smart Home
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