If your Google Home is having trouble controlling your Smart Power Plugs, it’s likely to be a naming problem.

Here are some of the most common issues - and how to fix them in the Telstra Smart Home® app.

  1. Does your device name have the word 'plug' in it?
    If you’re controlling a light with Smart Power Plug, add the word ‘plug’ to the name, eg: ‘Bedside Light plug’.
  2. Does your device name have a room name in it?
    If your Smart Power Plug name includes a room name like ‘Kitchen plug’, try removing the room name and call it something else, eg; ‘Kettle plug’.
  3. Are there numbers or special characters in the name?
    If your Smart Power Plug has a name like ‘#1 Plug’ try renaming it without numbers and special characters, eg: 'Heater plug'.
  4. Do you have two Smart Power Plugs with similar names?
    If you have two similar names like ‘Table light left’ and ‘Table light right’, try renaming one of the devices, eg: ‘Reading light’.

Need more Help?

Watch our video on How to troubleshoot Google Home and Telstra Smart Home






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