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Why can’t I see my camera feed on the Telstra Smart Home® Web Portal?

If your camera live feed isn’t loading in the Telstra Smart Home® Web Portal, it might be a problem with Adobe® Flash® Player.
To fix the issue follow these checks:
  1. Install the latest version of Adobe® Flash® Player to your device.
  2. Make sure Adobe Flash Player is activated.
  3. Check the Telstra Smart Home® Web Portal is an ‘allowed’ site for Adobe® Flash® Player.


What if my Telstra Smart Home Camera is showing as offline?

If your Telstra Smart Home Camera is showing offline go to:

What do I do if my Telstra Smart Home® camera is offline?


Need more information?

Read our CrowdSupport article.





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