Why is my Smart Home App not working?

If you are having problems with the Telstra Smart Home app, try the steps below.

  1. Close then re-open the app 
    If you are unsure how to do this, you can check our Device Guides.

  2. Make sure your device is connected
    The Telstra Smart Home app must be connected to Wi-Fi or a mobile network to work properly. Make sure that mobile data or Wi-Fi is enabled on your phone or tablet.


Can I control my Telstra Smart Home without the app?

Yes, you can use your Telstra Smart Home by logging into the Web Portal on a computer that’s connected to the internet.





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