If you are having problems with the Telstra Smart Home app, try the steps below.
- Close then re-open the app
If you are unsure how to do this, you can check our Device Guides.
- Make sure your device is connected
The Telstra Smart Home app must be connected to Wi-Fi or a mobile network to work properly. Make sure that mobile data or Wi-Fi is enabled on your phone or tablet.
Can I control my Telstra Smart Home without the app?
Yes, you can use your Telstra Smart Home by logging into the Web Portal on a computer that’s connected to the internet.
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