Why is my Smart Home App not working?

If you are having problems with the Telstra Smart Home app, try the steps below.

  1. Close then re-open the app 
    If you are unsure how to do this, you can check our Device Guides.

  2. Make sure your device is connected
    The Telstra Smart Home app must be connected to Wi-Fi or a mobile network to work properly. Make sure that mobile data or Wi-Fi is enabled on your phone or tablet.

 

Can I control my Telstra Smart Home without the app?

Yes, you can use your Telstra Smart Home by logging into the Web Portal on a computer that’s connected to the internet.

 

 

 

 

Still need to get in touch

Telstra 24x7 App

Have you got our app? Download the Telstra 24x7 App now

Telstra 24x7 App
Contact us

Prefer to chat to someone? We're here to answer your questions

Contact us
CrowdSupport®

Didn't find the answer to your question?

Ask the Forum