It may be the way you’ve named your Smart Power Plugs. Here’s a list of possible problems and how to fix them in the Alexa app.
- Your Smart Power Plug name has the word ‘light’ in it
If you’ve plugged a light or lamp into a Smart Power Plug, don’t call it a light. Make sure ‘plug’ is in the name.
- You have two Smart Power Plugs with similar names
Give one plug a name that’s clearly different.
- Your Smart Power Plug name is similar to a group name
Rename the plug using words different to the group name.
- Your Smart Power Plug name has numbers or special characters
Remove any numbers and special characters from the name
Where can I get advanced troubleshooting help?
Further troubleshooting information is available on Amazon's website.
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