Update your browser to stay safe online

If you're seeing this message, you may need to update your browser.

Without the most up-to-date version of your browser, you may be more vulnerable to cybersecurity threats, such as viruses and ransomware.

You also may have problems viewing our latest site features, as Telstra's website does not support outdated browsers. Find out more about staying safe online.

Alexa can’t tell the difference between Smart Power Plugs and Smart Light Bulbs. So when you say ‘Turn off all my lights’, your Smart Power Plugs will also turn off - but you can avoid this happening.

How can I stop devices or appliances turning off?

  1. Don’t connect them to a smart plug.
  2. Set up groups to control plugs or lights separately.

 

 

 

 

Still need to get in touch

CrowdSupport®

Have a question? Ask our Customer Forum.

Go to CrowdSupport
24x7 Chat

Chat with us now.

 

Chat Now
Contact us

Prefer to talk to someone over the phone? We're here to answer your questions.

Contact us
Find a store

Find your nearest Telstra store or Wi-Fi hotspot.

Find a store