A PUK, or Personal Unlocking Key, is an 8-digit code that unlocks your SIM card if you can’t remember your PIN.
There are 3 ways to find your PUK code, or Personal Unlocking Key:
In Telstra 24x7 My Account
- Sign in to Telstra 24x7 My Account using your Telstra ID
- If you have more than one account, you will need to select the relevant account from the blue bar at the top of the screen
- Select the mobile service you want to unlock
- You will see your 8 digit PUK code.
In the Telstra 24x7® App
- On another device, enter your Telstra ID username and password to log in to the Telstra 24x7® App
- On the Services page, select the number you want to unlock
- For iPhone or iPad, go to Settings () and select PUK to find your code
- For Android devices, go to Settings () and select PUK from the drop down menu to find your code
On a web browser
- Visit telstra.com/pinpuk
- Select enter a PUK code
- Enter your mobile number, first name, surname, and date of birth
- Read and accept the Privacy Collection Statement
- Select Submit
Good to know:
- These details you provide must be the same as those on your Telstra Account.
For any further PUK related enquiries, please call us on 13 22 00
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