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Follow the steps below, or view our interactive help guides for further assistance.

  1. Choose which call forwarding option you want:
    • to forward ‘All calls’ immediately – use code 21
    • for ‘No answer’ – use code 61
    • for ‘Unreachable / out of coverage’ – use code 62
    • for ‘Busy’ – use code 67
  2. To turn on call forwarding:
    • Press **code*
    • then the phone number you’re forwarding to, including area code
    • then *10#
    • Press Send

    For example, to forward ‘All calls’ key in the following code:

     **21**( number you’re forwarding to, including area code)*10# SEND

    Good to know:

    • For ‘no answer’, you can set the time your phone rings before it diverts, like this:

      **61*(number you’re forwarding to, incl. area code)**(number of seconds)#SEND

    • The time before forwarding can only be between 5 and 30 seconds - in increments of 5 seconds. Remember to enter double figures like this: 05, 10, 15, 20, 25, and 30.
  3. To turn off call forwarding:

    You will need to use the same code number as you used to turn it on.

    • Press ##CODE#SEND

  4. To check if forwarding is on or off:
    • Press *#CODE#SEND

 

 

 

 

 

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