Will Telstra send me data usage alerts?

If you’re on a mobile, tablet or mobile broadband plan, we’ll send you an SMS when your data usage reaches 50%85%, and 100% of your monthly allowance.

If you have a 13 digit account number, your alerts may be sent in ‘real-time’, which means you’ll get them as you’re using the data.

 

What if my device can’t receive SMS?

You can register to get the usage alerts by email instead, using the steps below.

 

Can I turn off SMS data alerts?

Yes - you can turn data usage alerts on or off via Telstra 24x7 My Account or on your mobile. Turning off or on doesn’t use any data.

 

Turn SMS alerts on or off – via Telstra 24x7 My Account:

  1. If you haven't already, register for a Telstra ID, then sign into Telstra 24x7 My Account
  2.  
  3. Select your mobile number
  4.  
  5. Select Data Usage or Shared Data Usage from the right side
  6.  
  7. Scroll down and select Data Usage Alerts within Australia
  8.  
  9. Now select from Email, SMS or OFF and then press Save.

 

Turn SMS alerts on or off - on your mobile:

  1. Open your phone's internet browser and type in: my.telstra.com.au
  2.  
  3. Sign in to Telstra 24x7 My Account and select your mobile number on the left side
  4.  
  5. Select Data Usage or Shared Data Usage from the top of the screen
  6.  
  7. Scroll down and tap Data Usage Alerts within Australia
  8.  
  9. Now select from Email, SMS or OFF and then press Save.

 

Good to know

If you have Shared Data you can select different alerts for each of your services.

 

 

 

 

Still need to get in touch

Telstra 24x7 App

Have you got our app? Download the Telstra 24x7 App now

Telstra 24x7 App
Contact us

Prefer to chat to someone? We're here to answer your questions

Contact us
Tech help on call

Technology crisis? Our experts are available 24/7

View Platinum services
CrowdSupport®

Didn't find the answer to your question?

Ask the Forum