What is Telstra Wi-Fi Calling?

Wi-Fi Calling enables you to make voice calls using a Fixed Broadband Wi-Fi connection from your compatible Telstra mobile when you can’t connect to the mobile network.

Your mobile simply uses your W-Fi network instead of the mobile network. So you can make and receive calls as you normally would.

 

Is my phone set up for Wi-Fi Calling?

To use Wi-Fi calling, you need to:

  1. Have a Wi-Fi Calling compatible smartphone or tablet

  2. Have 4G Voice Calls enabled

  3. Have up to date software

  4. Turn on Wi-Fi Calling in ‘Settings’. To do this follow the steps below:

 

How do I turn on Wi-Fi Calling?

For Android devices:

  1. Go to your phones calling app

  2. Select ‘More’ or the three dots in the top right corner

  3. Select ‘Settings’

  4. Turn on ‘Wi-Fi Calling.

 

For iPhone:

  1. Go to Settings

  2. Select ‘Phone’

  3. Turn on ‘Wi-Fi calling’

 

Does Wi-Fi Calling cost extra?

Your Wi-Fi calls are charged at the same rates as in your mobile plan.

If you are using a Telstra fixed broadband connection this will be unmetered, any other Wi-Fi connections will use your fixed data allowance.

 

Is Wi-Fi Calling secure?

Yes. Your smartphone or tablet still has to authenticate itself with our network, and vice versa. So your Wi-Fi voice calls are protected by the same industry standards as mobile calls.

 

Does Wi-Fi Calling use data?

If you’re on Telstra Home Broadband Wi-Fi connection, then any data you use on a Wi-Fi call is unmetered, so it won’t affect your data allowance.

However, if you’re on a non-Telstra broadband Wi-Fi connection, any data you use on a Wi-Fi call is charged at the rate in your broadband provider’s plan.

 

Does MessageBank® work using Wi-Fi Calling?

Yes, your MessageBank and your EasyCall® features such as Call Waiting, Call Conference and #100# will still work as normal on W-Fi Calling.

 

How will these calls appear on my bill?

  • When you make a call, your smartphone tries to connect to the mobile network first. If that doesn’t work, it uses Wi-Fi Calling.
  •  
  • This means it’s not using the mobile towers - which is how we normally identify where calls from your phone are being made from.
  •  
  • In these cases, we use the most accurate information available to locate your phone. Sometimes your call may go via a ‘default regional location’; this basically means places where area codes overlap such as VIC/TAS, NSW/ACT, QLD, SA/NT or WA.
  •  
  • It doesn’t affect the call or the cost - however on your bill, it may look as if you made the call from a different location to where you actually did.

 

What if I’m using a non-Telstra broadband connection?

Wi-Fi Calling will still work as normal on a non-Telstra broadband Wi-Fi connection.

However, any data you use on a non-Telstra broadband Wi-Fi call will be charged at the rate of the broadband provider’s plan.

Your location will be recorded as the ‘default regional location’. So you may need to use the area code to call land lines, for example 03 9000 000 - otherwise your call may be misdirected.

 

Will emergency calls still work?

Yes. Emergency calls work will still work, whether you’re on a Telstra broadband Wi-Fi connection or another provider’s connection.

 

Can I use Wi-Fi Calling overseas?

No. Coverage is currently restricted to Australia.

Our International Roaming agreements currently don’t include Wi-Fi Calling.

To reduce the cost of using your phone while you’re overseas, you can purchase a Day Pass.

Find out more about roaming costs here.

 

 

 

 

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