Update your browser to stay safe online

If you're seeing this message, you may need to update your browser.

Without the most up-to-date version of your browser, you may be more vulnerable to cybersecurity threats, such as viruses and ransomware.

You also may have problems viewing our latest site features, as Telstra's website does not support outdated browsers. Find out more about staying safe online.

If your cellular-enabled smart watch is lost or stolen, you can help stop unauthorised access to your account:

  1. Mark your phone as ‘lost’

    - If you have an Apple Watch, open the Watch App on your iPhone and put your watch in to “Lost mode”

    - If you have a Samsung account and you set the ‘Reactivation Lock’, your phone will be locked. To find it, open the Galaxy Wearables app, go to ‘Settings’ and select ‘Find My Watch.

  2. If you don’t find or recover your watch, you can cancel the Telstra One Number subscription via the Telstra 24x7® App or Telstra 24x7 My Account.  This also cancels your $5 per month subscription fee.

What if I lose both my cellular-enabled smart watch and my phone?

  1. Call 132200 immediately and we will block your phone. Please note: The block will only apply to your phone and SIM-related functions on your cellular-enabled smart watch.
  2. You can cancel your Telstra One Number subscription via the Telstra 24x7® App or Telstra 24x7 My Account.  This cancels your $5 per month subscription fee.

If you get your phone back, call 132200 to unblock it.
 

Good to know:

  • If you’ve installed the Find my iPhone/Find my Watch app, you can track their location.
  • You can also use the Find my iPhone/Find my Watch app to put your device in ‘Lost’ mode. This sends the device a message with your contact details so anyone who finds it can contact you.
  • If you’ve installed Find My Mobile on your Samsung Phone, you can track its location.

What happens to my Telstra One Number subscription if my phone is lost or stolen and I get a new phone with a replacement SIM card?

This won’t affect your Telstra One Number subscription. However, you’ll need to go through the Telstra One Number activation steps again, but you won’t need to purchase a new subscription.

To activate Telstra One Number on an Apple Watch

  1. Open the Watch app from your iPhone 
  2. With Bluetooth on, pair your Apple Watch watch to your iPhone   
  3. When prompted during setup, confirm your Telstra One Number subscription, and your Apple Watch will automatically connect to the Telstra network

 To activate Telstra One Number on a Samsung Galaxy Watch

  1. Open the Galaxay Wearable app on your Samsung phone
  2. With Bluetooth on, pair your Samsung Galaxy Watch watch to your Samsung phone
  3. When prompted during setup, confirm your Telstra One Number subscription, and your Samsung Galaxy Watch will automatically connect to the Telstra network.

 

 

 

 

Still need to get in touch

CrowdSupport®

Have a question? Ask our Customer Forum.

Go to CrowdSupport
Contact us

Prefer to talk to someone over the phone? We're here to answer your questions.

Contact us
Find a store

Find your nearest Telstra store or Wi-Fi hotspot.

Find a store