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You also may have problems viewing our latest site features, as Telstra's website does not support outdated browsers. Find out more about staying safe online.

How do I cancel my Telstra One Number subscription?

You can cancel your Telstra One Number subscription anytime via the Telstra 24x7® App or Telstra 24x7 My Account. Alternatively, call 13 22 00 between 8am and 9pm AEST or visit your nearest Telstra store.

If you cancel your subscription part way through a month, you’ll only be charged up to the date of cancellation. Once cancelled, your device will no longer be able to access our mobile network.





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