Why choose Pre-Paid Complete?

How does Data Bank work?

Saving data:

  • To start saving data, simply recharge $10+ before expiry. Any leftover data is saved into your Data Bank.
  • Data that is saved in your Data Bank is yours to keep for later.
  • Your Data Bank is capped at 200GB, so any data that goes over this limit will not be saved.

 

Using your Data Bank

  • You’ll automatically start using your Data Bank once the data included with your current recharge is used up.
  • If you let your recharge expire, your Data Bank will remain saved on your account. Just recharge again on Telstra Pre-Paid Complete and you can access your Data Bank.
  • Your Data Bank data won’t expire unless you change plan or your Pre-Paid service is deactivated.

 

What happens to the rest of my unused inclusions? Can I also save them if I recharge before expiry?

All other inclusions (including any Extra Credit) with the Telstra Pre-Paid Complete plan expire at the end of your recharge period and don’t rollover, even if you recharge before expiry.

 

If I recharge less than $10 before expiry, what happens to my unused data?

You won’t lose your unused data – you still have until the expiry date of the previous recharge to use it. You need to keep recharging $10 or more for data to be saved in your Data Bank.

 

What is Extra Credit?

Extra Credit is an included credit that can be used on international calls and texts, roaming and premium SMS. Extra Credit excludes calls, texts and MMS to Australian numbers, diversions, MessageBank® retrieval, and internet browsing within Australia and Google Play Content purchases. Extra Credit cannot be used as pay as you go data.

 

I’m an existing Telstra Pre-Paid customer, will I automatically get the latest benefits of Telstra Pre-Paid Complete?

If you are currently on Telstra Pre-Paid Complete, you will automatically receive the new inclusions on your next recharge. You don't have to do anything to receive them. If your current plan isn't Pre-Paid Complete, you'll need to change to Telstra Pre-Paid Complete first.

Before changing to this new plan, you should first compare it to your current one, including expiry periods, as these may differ. If you change plan, you may lose unused portions of your current plan. So, if you’ve got unused credits for calls, texts and data, it’s best to use them up before changing plan.

The following plans are fully compatible with Telstra Pre-Paid Complete. If you change from these plans to Telstra Pre-Paid Complete, you won’t lose any inclusions. You will need to recharge to get the new benefits of Telstra Pre-Paid Complete.

 

Compatible plans:

  • Telstra Pre-Paid Max
  • Telstra Pre-Paid Extra
  • Telstra Pre-Paid Plus
  • Freedom Plus

 

If I switch to Telstra Pre-Paid Complete can I switch back to my old plan?

If you switch to Telstra Pre-Paid Complete you won’t be able to switch back to your old plan if it is no longer available for new customers.

You can only switch between Pre-Paid Complete and our other current plan:

  • Telstra Pre-Paid Long Life Plus.

 

This Telstra Pre-Paid Complete plan doesn’t appeal to me; can I stay on my current plan?

Yes, you can remain on your current plan.

 

How do I call and text friends and family overseas with Telstra Pre-Paid Complete?

When you recharge $30 or more, you’ll get included standard international call minutes to 50 selected destinations in both zone 1 and zone 2. Included call minutes depend on the amount you recharge – you can view the Pre-Paid Complete plan inclusions here.


The selected destinations for each zone are:

Zone 1
Canada, China, Denmark, Germany, Guam, Hong Kong, India, Ireland, Indonesia, Japan, Malaysia, New Zealand, Norway, Puerto Rico, Romania, Singapore, South Korea, UK, USA, Vietnam.

Zone 2
Argentina, Bangladesh, Brazil, Cambodia, Chile, Columbia, Iceland, Greece, Italy, Lebanon, France, Iran, Israel, Kenya, Kuwait, Mexico, Nepal, Netherlands, Nigeria, Pakistan, Philippines, Peru, Sri Lanka, Saudi Arabia, South Africa, Spain, Sweden, Taiwan, Thailand, United Arab Emirates.

Your Extra Credit can be used to send international texts charged at 20c per text. It can also be used on calls to destinations not included in the ones above. See here for the full call and text rates.

 

Can Plus Packs be applied to Telstra Pre-Paid Complete?

You can purchase and use our existing Plus Packs outlined below:

  • International Roaming Browse Plus Packs
  • Data Plus Pack (to directly top up your Data Bank)

 

How do I buy a Data Plus Pack or International Roaming Browse Plus Pack?

To buy a Plus Pack, you need to firstly have recharge credit. Only $5 or $20 recharges will give you this credit on Telstra Pre-Paid Complete. Your recharge credit can then be traded in for a Data Plus Pack or International Roaming Browse Plus Pack via:

 

International Roaming Browse Plus Packs start from $29. So, you’ll need to recharge a combination of $20 and $5 recharges to get the recharge credit balance needed to purchase an International Roaming Browse Plus Pack.

 

How do I roam overseas with Telstra Pre-Paid Complete?

You can roam overseas using the included Extra Credit. Alternatively, you can also buy one of our International Roaming Browse Plus Packs. The cost of using your service overseas is higher than in Australia.

For more information click here

 

Can I purchase Google Play content using my credit?

You won’t be able to purchase content from Google Play using included credit on this plan.

 

 

 

Still need to get in touch

CrowdSupport®

Have a question? Ask our Customer Forum.

Go to CrowdSupport
Contact us

Prefer to talk to someone over the phone? We're here to answer your questions.

Contact us
Find a store

Find your nearest Telstra store or Wi-Fi hotspot.

Find a store
Help for other tech

We can help setup & protect your computers, smart devices, printers & gaming consoles

Visit us