Update your browser to stay safe online

If you're seeing this message, you may need to update your browser.

Without the most up-to-date version of your browser, you may be more vulnerable to cybersecurity threats, such as viruses and ransomware.

You also may have problems viewing our latest site features, as Telstra's website does not support outdated browsers. Find out more about staying safe online.

With Telstra trade-in you can trade in your old mobile phone or iPad for a credit on your Telstra bill.

Can I get paid cash instead of credit?

No. For device trade-ins, we only credit your Telstra bill, but you can choose In Store Credit to buy accessories at your nearest Telstra Branded Store.

When will I be paid?

  1. Once Brightstar has received your trade-in phone and cleared your ID, you’ll get an email confirming your payment amount
  2. You should see that payment appear within two Telstra bills after the email.

What if I haven’t been paid?

If you haven’t been paid after two bill cycles:

We’ll check your trade-in status and let you know when your payment will appear.

If I change my mind, can I get my phone back?

No. Once you’ve traded in your phone and received a confirmation email, we can’t reverse the transaction.

Why was the final payment different to the first quotation?

  • The first quotation is based on the answers you give to the questions about your phone’s condition.
  • The final quotation is based on our own inspection of the phone once we have received it, so the amount may change.
  • We’ll let you know if the final quotation amount is different.
  • If you accept the final amount, that’s what we’ll credit to your bill.

What if I’m not happy with the final Trade-In price?

If you don’t think the final trade-in amount we offer is right:

Got other trade-in questions?

Call the trade-in team on 1300 112 011 9am-5pm Monday to Friday AEST.

Calls are charged at your local rate, excluding mobiles where standard call rates apply.


For a copy of the Terms and Conditions or Privacy policy, contact customercare@trade-in.telstra.com.





Still need to get in touch


Have a question? Ask our Customer Forum.

Go to CrowdSupport
Contact us

Prefer to talk to someone over the phone? We're here to answer your questions.

Contact us
Find a store

Find your nearest Telstra store or Wi-Fi hotspot.

Find a store
Help for other tech

We can help setup & protect your computers, smart devices, printers & gaming consoles

Visit us