How do I check for software updates for my smartphone?
You can check if there are any updates on the way for your smartphone with our Device Update Tool.
Who provides the updates; Telstra or the phone manufacturer?
We do it together. Telstra works with the device manufacturers to update device software. It generally works like this:
The manufacturer notifies Telstra of coming software updates.
They submit the software to us for testing.
We test for a minimum of two weeks, to make sure the software update will work with our software and our network.
If the testing is successful we advise the manufacturer, who then makes the software available to you.
How do I install an update?
Every device has a different process for installing updates. You can find instructions for this at Mobile Support.
Still need to get in touch
Prefer to talk to someone over the phone? We're here to answer your questions.