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Without the most up-to-date version of your browser, you may be more vulnerable to cybersecurity threats, such as viruses and ransomware.

You also may have problems viewing our latest site features, as Telstra's website does not support outdated browsers. Find out more about staying safe online.

You can check if there are any updates on the way for your smartphone with our Device Update Tool.

Who provides the updates; Telstra or the phone manufacturer?

We do it together. Telstra works with the device manufacturers to update device software. It generally works like this:

  1. The manufacturer notifies Telstra of coming software updates.
  2. They submit the software to us for testing.
  3. We test for a minimum of two weeks, to make sure the software update will work with our software and our network.
  4. If the testing is successful we advise the manufacturer, who then makes the software available to you.

How do I install an update?

Every device has a different process for installing updates.  You can find instructions for this at Mobile Support.

 

 

 

 

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