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If you’re thinking about disconnecting your mobile or mobile broadband service, or switching providers:

  • Chat with us online to see if we can find a plan that works better for you.
  • OR

  • Call 13 22 00 and say ‘disconnect’

Will there be a cancellation fee?

  • If you cancel before your contract ends, you may incur an Early Termination Charge.
  • You will also need to pay any outstanding device, handset or accessory repayments.
  • The Telstra representative you talk to can tell you the amount required to pay out your contract.

What else happens when I disconnect?

  • Any Data Share SIM Cards you have associated with your mobile service will also be disconnected.
  • Once you disconnect your mobile service, you might not be able to reconnect using the same mobile number in the future.

 

 

 

 

 

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