Under Australian Consumer Law, on some sales you have a 10 business day cooling off period that allows you to change your mind and cancel a purchase or subscription without incurring a penalty.

Does Telstra have a cooling off period?

Yes - if you’re contacted by Telstra and we sell you a service:

  • You get a 10 business day cooling off period if we contact you offering you services that you have not requested, and you purchase something from us.
  • It’s called an ‘Unsolicited Consumer Agreement’, and it can happen over the phone or at your home.
  • If you change your mind inside the 10 business day cooling off period, you can cancel the purchase or subscription without penalty.

Is there a cooling off period if I bought in store or if I called a contact centre?

No – there’s no cooling off period if you contact Telstra yourself.

What if I changed my mind after I’ve signed up to a plan?

If you changed your mind about a recent purchase or sign up – whether it’s been 10 business days or longer - call us on 13 22 00 to discuss your options.

 

 

 

 

 

Still need to get in touch

My Telstra app

Help made easy with the My Telstra app.

Download today
Contact us

Prefer to chat to someone? We're here to answer your questions.

Contact us
Tech help on call

Technology crisis? Our experts are available 24/7.

View Platinum services
CrowdSupport®

Didn't find the answer to your question?

Ask the Forum