Update your browser to stay safe online

If you're seeing this message, you may need to update your browser.

Without the most up-to-date version of your browser, you may be more vulnerable to cybersecurity threats, such as viruses and ransomware.

You also may have problems viewing our latest site features, as Telstra's website does not support outdated browsers. Find out more about staying safe online.

Internet shaping is the limiting of your internet or data speeds. It is also known as internet throttling or internet speed capping.

Why is my speed capped?

Internet service and mobile data providers have a finite amount of capacity, or bandwidth, on their networks. This bandwidth is shared between all the users of that network.

Faster data speeds use up more bandwidth. So internet and data providers cap speeds to make sure that all users on the network have enough bandwidth.

 

 

 

 

Still need to get in touch

CrowdSupport®

Have a question? Ask our Customer Forum.

Go to CrowdSupport
Contact us

Prefer to talk to someone over the phone? We're here to answer your questions.

Contact us
Find a store

Find your nearest Telstra store or Wi-Fi hotspot.

Find a store