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Yes. You change your mobile from Pre-Paid to post-paid, or post-paid to Pre-Paid. And in most cases you can keep your SIM card and your number. To change over:

Switching to Pre-Paid:

What happens?

  • You will need to select a Pre-Paid plan
  • You will need to purchase a Pre-Paid recharge
  • Any discounts or benefits linked to your post-paid contract will end once it changes.

What if I’m still on a post-paid contract?

  • You can still switch to Pre-Paid but you will need to pay any Early Termination Charges and any remaining device or accessory payments associated with your plan.
  • You can check if you’re still on a contract and get any estimate of any early termination charges or remaining device payments with Telstra 24x7® App, Telstra 24x7 My Account or our website

Switching to post-paid:

What happens?

  • You will need to select a post-paid plan and if required a new device.
  • You’ll lose any remaining credit or bonuses on your Pre-Paid service once it changes
  • In most cases we can add your mobile to an existing account.

Good to know:

  • You may lose voicemail messages you’ve saved when you switch. Make sure you save important voicemail messages to a separate device first.
  • You can’t transfer ownership of a mobile at the same time as you’re switching from Pre-Paid to post-paid or vice versa.
  • If you want to transfer ownership as well, visit our Change of Ownership page







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