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A PUK, or Personal Unlocking Key, is an 8-digit code that unlocks your SIM card if you can’t remember your PIN.

There are 3 ways to find your PUK code, or Personal Unlocking Key:
In Telstra 24x7 My Account

  1. Log in to Telstra 24x7 My Account
  2. If you have more than one account, select the number you want to unlock, from the drop down list
  3. On the ‘Plans & Usage’ page, select the mobile service to find your PUK code

In the Telstra 24x7® App

  1. On another device, enter your Telstra ID username and password to log in to the Telstra 24x7® App
  2. On the dashboard, select the number you want to unlock
  3. For iPhone or iPad, go to Settings () and select ‘PUK’ to find your code
  4. For Android devices, go to Settings () and select PUK from the drop down menu to find your code

On a web browser

  1. Visit telstra.com/pinpuk
  2. Enter your mobile number, first name, surname, and date of birth to find your PUK code

Good to know:

  • These details you provide must be the same as those on your Telstra Account.

For any further PUK related enquiries, please call us on 13 22 00





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