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How do I set up International Roaming using my International Day Pass?

What’s an International Day Pass?

An International Day Pass lets you use your Telstra mobile service while you are overseas, and save on roaming costs.

With an International Day Pass you can make unlimited calls and SMS to standard numbers around the world (including Australia) while you are in one of these eligible countries.

Standard calls include most mobile and landline numbers and excludes premium, directory assist and satellite numbers.

 

How does it work?

  • Set up your International Day Pass on the Telstra 24x7® App or Telstra 24x7 My Account prior to leaving Australia. International Roaming is automatically activated at the same time
  •  
  • You’ll only begin to pay for your International Day Pass once you start using your device at your destination
  •  
  • International Day Pass is only compatible with Telstra mobile services on a plan (Post-Paid). To find out how you can use your Pre-Paid device overseas, view our International Roaming with your Pre-Paid service support page.

 

What’s included?

  • Unlimited calls to standard International numbers while you are in one of the eligible countries (including Australia)
  •  
  • Unlimited SMS to standard International numbers  while you are in one of the  eligible countries (including Australia)
  •  
  • 200MB mobile data to use per day. Days are based on Australian Eastern Standard Time (AEST).

 

What if I go over 200MB?

If you exceed the daily allowance of 200MB, we’ll automatically give you 500MB top-ups for $10 each. It’s valid for 31 days and can be used while you are roaming in eligible countries.

Find out more about International Day Pass and eligible countries here.

 

What’s not included?

These are not included and will be charged at standard Pay-As-You-Go Roaming rates:

  • Calls, SMS and data usage when you are in a country which is not an eligible country
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  • MMS (Multimedia and Picture Messages)
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  • Video Calls (including Facetime)
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  • Third-Party content charges
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  • Calls to Premium 190x Numbers
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  • Premium SMS Services (e.g.: 19 xxx xxx)
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  • Satellite Numbers
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  • Operator-Assisted calls

 

What if my destination isn’t covered?

If the country you’re going to is not eligible for an International Day Pass, you’ll be charged Pay As You Go rates. Once you have arrived, we’ll send you an SMS with the rates you’ll pay.

To find out what the International Roaming Pay As You Go rates are where you’re going, click here. You’ll need to scroll down to the world map and search for your destination or click on the country. This will bring up all applicable rates.

 

How do I enable my International Day Pass?

You can enable an International Day Pass with our self-help tools. The self-help tools to manage and keep track of your usage are unmetered in Australia and overseas.

 

Via the Telstra 24x7® App

  1. Download the Telstra 24x7 App if you haven’t already. Note, downloading the app will count towards your data allowance, or incur data usage charges if you don't have a data allowance
  2.  
  3. Sign in to the app with your Telstra ID
  4.  
  5. Select the mobile service you want to use overseas
  6.  
  7. Select International Usage 
  8.  
  9. Read the information about International Day Pass
  10.  
  11. Select Enable
  12.  
  13. Select Confirm to proceed with adding the International Day Pass

 

Via Telstra 24x7 My Account

  1. Sign into Telstra 24X7 My Account using your Telstra ID and password
  2.  
  3. If you have more than one account, you will need to select the relevant account from the blue bar at the top of the screen
  4.  
  5. Select the mobile service you want to add an international day pass to
  6.  
  7. Scroll down to International Day Pass and select Enable
  8.  
  9. Select Confirm to proceed with adding the International Day Pass

 

Via Telstra My Plan Manager (Mobile access only)

  1. Go to telstra.com/mpm on the mobile device you want to use overseas
  2.  
  3. Under Enable International Day Pass select Find out more
  4.  
  5. Select Enable International Day Pass
  6.  
  7. If successful, select Return to My Usage Overseas
  8.  
  9. If unsuccessful, try again in 5 minutes.

 

Good to know

  • International roaming will be automatically activated at the same time as your International Day Pass
  • International Day Pass can take 15 minutes to 2 hours to activate

 

 

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