Voice-activated calling with Telstra – make voice-activated calls with Google Nest speakers or display devices (Mini, Home, Max and Hub)

Telstra mobile customers can link their service on the Google Home app and make hands-free calls at home with any Google Nest speaker or display device (Mini, Home, Max and Hub).

You can make calls using your Google Nest devices even if your mobile is out of battery or out of reach - so the kids can call you when they get home from school. Or use it to call 000 hands-free in an emergency.

 

What do I need to start using Voice-activated calling with Telstra?

You’ll need:

  • A compatible active Telstra mobile plan. If your mobile service is a Pre-Paid plan, it will need to have available credit.
  • A compatible smartphone
  • A Google Nest speaker and/or display (Mini, Home, Max and Hub) connected to your Wi-Fi network; and
  • A Google/Gmail account.

 

 Data charges may apply. Call charges will be in accordance with your Telstra mobile plan.

 

Is Voice-activated calling with Telstra incompatible with any other Telstra Products?

Yes – it’s incompatible with Liberate and Mobile Protect.

 

Good to know

Synchronise your contacts on your mobile with your Google Account so you can make calls by saying names saved in your mobile.

How do I sync my contacts as an Apple/iOS user?


  1. From the Google Home app, tap the Profile icon.

     

    A mobile screen showing Google Home app

    Screenshot showing the Profile icon.

     

  2. Tap More Settings.

     

    Screenshot showing More Settings.

     

  3. Tap Services and then tap Voice & video calls.

     

    Screenshot showing the Services tap.

    Screenshot showing the Voice & video calls link.

     

  4. Turn on contacts uploading.

     

    Screenshot showing where to Turn on contacts uploading.

    Screenshot showing that the Contacts uploading is turned on.

     

How do I sync my contacts as a Samsung user?


  1. Go into Contacts on your Samsung device.

     

    Screenshot of the Contacts icon on Samsung mobile.

     

  2. Tap the Contacts menu.

     

    Screenshot showing the Contacts menu.

     

  3. Tap Manage contacts, and Move contacts from phone.

     

    Screenshot showing the Manage contacts link.

    Screenshot showing the Move contacts from phone link.

     

  4. Tap the account/s you want to move contacts from.

     

    Screenshot showing 1 contact will be moved to the selected Google account.

     

How can I make calls from a Google Nest speaker or display device?

To make a call using Voice-activated calling with Telstra, ask your Google Nest speaker or display device to call your chosen contact, for example “call Mum”.

 

Who can make calls from my Google Nest speaker or display device?

Anyone with their mobile paired to your Google Nest Speaker can make calls using your Google or Nest Smart Speaker.

 

How can I restrict who can make calls from my Google Nest speaker or display device?

For better control over who can use your Voice-activated calling with Telstra, activate Google Voice Match.

 

How do I activate Google Voice Match?

If you haven’t already, download the Google Home app from the App Store or Google Play onto your mobile.

  1. From the Google Home app, tap the Profile icon.

  2. Tap Settings.

  3. Tap Assistant.

  4. Tap Voice Match to teach your Assistant to recognise your voice and add devices.

 

Will calls be made via the mobile or Wi-Fi network?

Calls are made via your home Wi-Fi network (this doesn’t need to be a Telstra network). So even if your mobile is not in the house you (or someone at home) will be able to make calls.

 

What are the types of calls that you can make?

You can call anyone by name in your mobile contacts (you have to sync these with your Google account first), people or businesses by their telephone number, businesses by name using voice-activated Google search, listen to your mobile’s voicemail (call 101) and contact Emergency Services (call 000).

 

Can I navigate Interactive Voice Response (IVR) systems with Voice-activated calling with Telstra?

Yes, you can navigate IVR’s by generating DTMF signalling using your voice. This may apply to a number of called destinations including to your mobile voicemail (MessageBank) service, audio conference bridges and call centres. To generate DTMF digits with your voice simply say “Hey Google, Press 1” all keypad digits are supported including 0-9, *, #.

 

How do I call an audio conference call?

To call into an audio conference bridge there are two options:

  1. Store the conference number with Account and PIN details as a contact separating the number from PIN by two coma's e.g. Contact name: Audio Conference Bridge, Contact Number: 1800 xxx xxx, 1234

  2. Call the conference bridge by number and enter Account/PIN digits using your Voice just say “Hey Google, press 1 2 3 4”

 

Can I or anyone else at home call Emergency Services 000?

Yes, you can use your voice to make 000 calls. Voice Match does not apply when calling 000, so anyone at home including guests can call Emergency Services with their voice. To call 000, say “Hey Google, call Triple Zero”.

 

How much does Voice-activated calling with Telstra cost?

There’s no additional cost from Telstra to use this service. Calls will be charged as per voice inclusions in your Telstra mobile plan. The Wi-Fi calls from your home will use a small amount of data against your internet service provider. You may be charged for the data by your broadband provider in accordance with your broadband provider’s data plan.

 

Can I receive calls?

You won’t be able to receive calls when Voice-activated calling with Telstra launches, but new features will be introduced as we gain feedback from our customers.

 

How many mobile plans can be linked to Voice-activated calling with Telstra?

Up to six Telstra mobiles can be paired with the Google Home app as per Google Voice Match requirements.

 

I have several Google Nest speakers and/or display devices in my home. Do I need to pair up my mobile with each speaker?

No. You only need to pair your mobile with the Google Home app.

 

Can other people at home also access the contacts saved in my mobile?

No, but they can call by number or Google search if Voice Match has been disabled. It’s also possible to control the Voice Match feature by individual Google Nest device. You’ll need to ensure that Google Voice Match hasn’t been activated or it will only allow your voice commands to make calls.

 

We have multiple mobile numbers linked to our Google Nest speakers/display devices. How will the speaker know whose contact to ring?

This is achieved by registering each person’s voice with Google Voice Match. This way Google Nest device can match a voice to their contacts.

 

What happens if someone that is not registered with Google Voice Match wants to make a call on my Google Nest speaker or display device?

If Google Voice Match is enabled only people registered with Voice Match will be able to make calls. Voice Match does not apply to calls to Emergency Services (000).

 

How do I make sure that I keep my access to Emergency Calling from my Google Nest speaker/display device?

To call 000 from your Google Nest device there needs to be at least one mobile service linked on your working Google Nest device via the Google Home app. The Emergency Calling feature will generally use the mobile service that has been linked for the longest time. This feature can change the mobile service used for access if a service is deleted. It doesn’t matter if the mobile plan has no credit or has been suspended for less than 12 months – you can still call Emergency Services. Voice-activated calling with Telstra (including the emergency calling feature) will not work if your Google Nest device is turned off or not fully functioning.

To have a functioning Google Nest device, you need a Wi-Fi network, a nearby electrical outlet, a compatible mobile device and an active Google Home app. To be eligible to use Voice-activated calling with Telstra you will need to have activated Voice-activated calling with Telstra via the Google Home app, and have a compatible mobile handset with credit and a compatible Telstra service plan.

 

If I have multiple mobile services linked to my Google Nest speakers/display devices can I have multiple calls active at the same time?

Yes. This is only limited by the number of Google Nest devices you have available at home. Two people sharing a linked mobile number can make simultaneous calls from two different Google Nest devices.

 

Does being on a call on my mobile restrict my use of Voice-activated calling with Telstra in any way?

No. Calls using Voice-activated calling with Telstra present the same calling number but can be operated completely independently of the mobile.

 

How do I unlink a mobile service on the Google Home app?

If you haven’t already, download the Google Home app from the App Store or Google Play onto your mobile.

  1. From the Google Home app, tap the Profile icon.

  2. Tap Settings.

  3. Tap Services.

  4. Tap Voice & Video Calls.

  5. Tap Mobile Calling.

  6. Tap ‘Unlink’.

  7. Tap ‘OK’ to confirm.

 

Voice-activated calling with Telstra will be now successfully unlinked.

 

Can I unlink a mobile service without the Google Home app?

Yes, it’s possible to unlink a mobile service from Voice-activated calling with Telstra without the Google Home app or your Google account. This option is supported in case you are experiencing difficulty with the app or your Google account. To do this you need access a mobile phone with the SIM of the mobile number you wish to unlink. Simply SMS “unlink” to 1780 and your mobile will no longer be linked. Note this feature will only work on the Telstra network.  Linking a mobile service to Voice-activated calling with Telstra is only supported on the Google Home app.

 

How do I view voice-activated calls made on my Google Nest speaker/display devices?

If you haven’t already, download the Google Home app from the App Store or Google Play onto your mobile.

  1. From the Google Home app, tap the Profile icon.

  2. Tap My Activity.

  3. Search “Call” in My Activity to list all your call requests.

 

If you receive a bill from Telstra your Telstra voice-activated calls will be listed under your mobile calling section with the location field set to “Smart Speaker”.

 

Can I get information to help with Setup & Configuration sent to me?

Yes, you can get app instructions sent to you via MMS if you request this by SMS on your mobile device:

Linking a mobile service: SMS “help link mobile” to 1780.

Unlinking a mobile service: SMS “help unlink mobile” to 1780.

Setting up Voice Match for Google Nest devices: SMS “help voice match” to 1780.

Searching for outbound call records: SMS “help call records” to 1780.

 

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