Transferring my mobile number to Telstra – what do I need to know?
Transferring your mobile number, also known as “porting”, is the process of moving your phone number from one telecommunications provider to another.
When you purchase a device or SIM Kit from Telstra, you can choose to keep your current mobile number or get a new one. If you want to keep your current mobile number, we can transfer it over to the Telstra network in a few easy steps.
When can I transfer my mobile number?
We can only transfer your mobile number within these operating hours:
- Monday-Friday – 8:00am-8:00pm (AEST/AEDST)
- Saturday, Easter Monday and the Queen’s Birthday – 10:00am-6:00pm (AEST/AEDST)
- Sunday and public holidays – you can submit your order but the transfer will start the next business day
Will I incur an early termination charge?
When you move your mobile number to Telstra, the current provider you’re switching from will cancel your mobile service with them. Once your current provider does this, you may have to pay them an early termination charge when you transfer to Telstra.
You may also have to pay any remaining device or accessory payments you have outstanding with that provider. It’s a good idea to check with them before placing the order.
Is the process of transferring my number secure?
Yes. In line with new telecommunications regulations, we’ve updated our fraud prevention measures to help stop anyone from trying to transfer your number without your permission.
We’ve added an extra security check to our online ordering process. If you’re transferring your number to Telstra, we won’t complete the transfer until we know it’s you.
I think that my number has been fraudulently transferred to Telstra, what can I do?
If you think your mobile number has been fraudulently switched to Telstra, please contact your previous service provider and speak with them about reversing the transfer.
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