Help and Support

To check your Pre-Paid balance,

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How do I check my Pre-Paid balance online?

 

On the My Telstra app

  1. Download or open the My Telstra app
  2.  
  3. Select Services tab
  4.  
  5. Find your service and you’ll see the remaining and used data

  6. To view your usage in more detail, tap on your service

 

On the Telstra 24x7 app

  1. Open the Telstra 24x7 app
  2.  
  3. Select your Pre-Paid number
  4.  
  5. You’ll see your balance on the Service summary screen

 

On your mobile’s browser

  1. Turn off Wi-Fi on your device
  2.  
  3. Type m.telstra.com into your browser
  4.  
  5. You’ll see your balance on the first screen under Included bonuses & packs

 

On your desktop

  1. Sign into your Telstra 24x7 My Account
  2.  
  3. Select your Pre-Paid number from the drop-down at the top of the page
  4.  
  5. Select Balance remaining under the Balance & recharge to see your details

 

 

Good to know

Tax statements are only available after you've used your Pre-Paid credit for that month. This is because of the way GST is applied. The tax statements you can download are receipts, not tax invoices - but you can still use them in place of a tax invoice if you follow Australian Taxation Office guidelines.

 

 

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