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On your smartphone or tablet:

  1. Open the Telstra 24x7® App
  2. Select your Pre-Paid number
  3. You’ll see your balance on the ‘Service summary’ screen

On your mobile’s browser:

  1. Turn off Wi-Fi on your device
  2. Type m.telstra.com into your browser
  3. You’ll see your balance on the first screen under ‘Included bonuses & packs’

On your desktop:

  1. Log in to Telstra 24x7 My Account
  2. Select your Pre-Paid number from the drop down at the top of the page
  3. Select ‘Balance remaining’ under the ‘Balance & recharge’ to see your details
     

How do I check my usage history?

On your smartphone or tablet:

  1. Open the Telstra 24x7 App
  2. Select your Pre-Paid number
  3. Select the ‘My usage’ tab
  4. Scroll to the ‘Calls’, ‘Messages’ or ‘Data’ tabs to see your usage
     

On your mobile browser:

  1. Type m.telstra.com  into your browser
  2. Scroll down and select ‘Usage history’ under the ‘Check balance details’ button
     

On your desktop:

  1. Log in to Telstra 24x7 My Account
  2. Select your Pre-Paid number from the drop down at the top of the page
  3. Hover over the ‘Offer & Usage’ tab and select the ‘Usage’ button, to see your details.
    You can also download your tax statements for the last 5 months from here.

Good to know:

  • Tax statements are only available after you've used your Pre-Paid credit for that month. This is because of the way GST is applied.
  • The tax statements you can download are receipts, not tax invoices - but you can still use them in place of a tax invoice if you follow Australian Taxation Office guidelines.

 

 

 

 

 

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